El staff es muy amable y servicial

There. Was. Jaír. From other people. Bathroom not. Clean. Smell. Dury. Am very disapoited

Very clean room but shower head was not working.

Friendly staff. Endless stairs bec. there is no elevator. Mattress like a rock and pillows made up of different pillow fillings.

Wifi was good, hot water was nice. Hotel is very dated & needs repair. Location is good. You will need earplugs because you can hear everything from other rooms even with the window closed. Honking of cars. Bed was not comfortable. Breakfast is a joke. Instant coffee put into a dispenser. Pre-toasted bread. I did not know you can even buy it this way! I stayed 2 nights & each time I had to ask for 'breakfast' as they keep things locked. Having water available to refill your own bottle was good. I will try a different hotel but this is ok in a pinch. Check in was easy.

Stayed one night in Puebla and got a bargain room here. The location was ideal given I didn't have long there - only one block from the main square making it easy to just dump my bags and head out to explore. Plenty of restaurants, shops and bars in the surrounding streets. The room (interior - quieter) was spacious and comfortable, simply furnished and decorated in a rustic style. Bathroom had good water pressure and hot water. No English TV channels but not important for 1 night and at that price. Good wifi and even a simple breakfast the next morning. Nice staff, who managed to cope with my only basic Spanish! The hotel asks guests to be quiet after 9pm, so I got a great night's sleep.Great price for for a central stay.

The hotel does not have elevator, but that is not a problem because the hotel itself is very nice. The room was very quiet and comfortable. The people in the front desk were very nice.

Very basic. The hot water in the morning shower would diminish since everyone else was taking a shower. This is a good inexpensive hotel when you just need one or two nights to rest up on a trip going home or else where. Free breakfast in only coffee and toast, juice, and don't take another toast ! They watch you. Location is wonderful !!! You are right near the main plaza and there is a great bakery across the street. The Location from the bus terminal is only about 10-15 minutes. Nothing fancy, but you will get a good night's rest, at least.

This is a comfortable hotel. Has the basic amenities for a pleasant stay. The most outstanding feature is its location. It is just one block from Pueblas Zocalo. Several city tours can be arranged at its front desk. Its staff was always available and willing to provide information, suggestions etc.

Everything was very old. Towels and bedding was torn. Wifi did not work.

Staff have no idea how to treat clients. Hot water is not always available immediately. Clean and comfortable enough for a cheap stay.

Really good value for money. The rooms and bedding are a little bit tired but they are kept very clean with daily housekeeping. Breakfast can be missed. Great location near to the Zocalo, fantastic hot showers and the man who works at night is very nice.

Great location for half the price of the 'posh' hotels you can see from your window! This was perfect for me: right by the Zocolo, but affordable, clean and with helpful staff. Yes, everything is a bit basic, but evrything works and is all you need if you want to be out and about in Puebla for much of the day and then have a pleasant place to sleep afterwards. A little Spanish with some staff is useful, but some speak English too. All staff were very helpful with directions, calling taxis, helping me book another night, etc.

Hotel is old. Staff is friendly. Breakfast is a joke (just coffee, fruit juice and bread) and self service. Room is OK, but it does NOT have a/c!! I guess you get what you paid for, which is not too bad if you are on a budget. Plus very close, less than 2 blocks, from the zocalo (main square)

The bedding was dirty, some blood on the pillow cases, bathroom clean but the towels and shower curtain horrible. Way to noisy and staff not helpfull at all I had 2 big suitcases and there were so many stairs to my room. But you get what you paid for.

Very, very old installation, shower did not work properly, the smell of the bed was disgusting, sheets very old and ripped, room to small, no a/c, NO fan, towels smell bad. Customer service ok.

A bit noisy at times but for the price, no complaints. The "Breakfasts" were minimal at best but when your hotel is right in front of probably the best panaderia in Puebla (la flor de Puebla), who cares? The hotel is literally minutes from many of the best sites.

For the price it was quite good. I will stay there again

It is a comfortable and clean hotel. Doesn't really have a continental breakfast but there is a wonderful inexpensive restaurant across the street as well as a great bakery! Great proximity to the zocalo.

Fantastic. Free brek with delicious butter! Near the Zocalo and walking distance to everything. Very helpful and friendly front desk staff gave great advice and directions. You will love this place.