I stayed for 4 nights and was bossed on the 11th floor. I had to walk one more floor. I was a bit tired. The female receptionist was very good, but Nam was not professional. She did not let a third person come up after 12 o'clock at night. She insisted on keeping my ID, not allowed to take pictures, even though I was there to pick them up, I always seemed annoyed with the guests, the security guard was very kind, 😡 The air conditioning there was very uncomfortable, I woke up with a sore neck and a dry throat and sore nose even though I I set it to 26-27 degrees and searched for the best setting. I had to buy medicine to sniff my nose. I complained to the housekeeping ladies but they probably didn't know so they didn't say anything.