This is one of the prettiest and best run hotels we’ve ever experienced.

Yes

The property is stunningly serene, and the staff go above and beyond to make your stay special.

Overall nice stay, however very overpriced for the experience. Restaurant staff is very inexperienced and English is difficult for most to understand for correct meal orders. If you’re there for the “bar-b-que” night, be warned it’s somewhat chaos and orders may not come out correct or at all. Never received my dinner order and had to walk up to the grill chef to wait for it. They’re simply overwhelmed. The toilets are not accepting toilet paper. Yes, you heard me right they ask you not to flush any toilet paper down the toilet. They ask you to “wipe” and throw the feces covered paper in the trash can. Very odd and uncomfortable and you need to know this before staying here… imagine what the bathroom smells like with feces covered toilet paper sitting in the trash can all day? Overall a great region to visit, but very overpriced for what you get here. Be warned.

It was beyond expected. We cannot stop talking about how well treated we felt. Everything from the gorgeous surroundings to the excursions was just wonderful.

Very personalised service and massive amount of tour options

Amazing property with incredible staff. Would highly recommend

Older property with cheap finishes and absolutely no recent updates. Lack of investment is glaringly obvious in details - for example, seat cushions on metal chairs in the main dining room (unusable without cushions due to narrow slats) are so lumpy that dinnertime becomes just plain uncomfortable. Shower pressure is so poor that it takes forever just to wash off shampoo. Staff is friendly but poorly trained. Breakfast buffet does not seem to be refilled at all. Evening dining and surrounding nature are definite highlights that help you put up with the rest. Overall we would definitely stay elsewhere if back in the area.

There might be several options for accommodation in San Pedro de Atacama and glad we found this choice. Clean rooms, nice breakfast service, lunch and dinner service you can enjoy at the dining room or at bar. Many choices for reasonably priced tour guided eco tours

Amazing BBQ & spa experience.

This is a fabulous but expensive all-inclusive resort facing a dry river bed near San Pedro de Atacama but isolated from it. The rooms are luxuriously appointed and the facilities are excellent - there are 6 pools! There is a spa and spacious public areas as well as a balcony for each room. All meals are included and the food is excellent. You get two half-day or one full-day excursion per day included in the cost and these range from easy (such as being carried by car with small walks) through to biking and hiking adventures. The staff try their best to accommodate all preferences for the excursions and even take a single guest if necessary. Excellent quality meals and even wine were included as were transfers to Calama. On the full day excursions an extravagant meal buffet is laid out so you’re always well fed. The staff are friendly and speak good English, though internal communications between teams at the hotel could be a little better this didn’t detract from a fabulous stay.

Amazing place to stay where everything you need is provided; great service and food

Great personal service. Small tours. Wonderful place

Our stay at Alto Atacama was pure luxury. We loved everything about the hotel - the staff the facilities the outdoor excursions. It was expensive but worth every cent, with everything being included in the price. It was so relaxing, yet so much to do as well. I would strongly recommend it to anyone!

Such an amazing hotel! It's not only luxurious, but the service is great and the expeditions have amazing guides who take you in small groups to places not normally accessible to others. Rosario is such a kind and caring host who genuinely cares for all her guests and makes sure they're taken care of. This was hands down the highlight of my entire Chile trip and I would highly recommend to anyone.

Warm and inviting staff. The excursions were amazing. The facility is gorgeous!

The hotel is one of only a few high-end hotels serving tourists to the Atacama Desert. The desert is an enormous attraction, uniquely beautiful, large and various. The hotel offers many excursions to different spots in and near the desert, at different times of the day (sunrise, sunset) and requiring different levels of physical exertion. The staff organizing these are well-informed and very helpful. The rooms are large, well-appointed, and comfortable. The food is as varied as it can be, given the need to bring all food into the hotel from areas distant to it. And the wine was excellent. The cost of staying is very high -- ameliorated a bit by the all-you-an eat, all-you-can drink, all-you-can see policies. But it seemed worth it to my wife and me. Internet access is spotty in the evening, but that shouldn't be a big deal.

I Highly recommend this hotel. The whole team was always very thoughtful! Although it is not located in the center of the pueblo, it is less than 10 minutes away by car, and the hotel has a transfer every half hour. The hotel sight is special, surrounded by red high desert cliffs. I really had a great staying! The only negative point was that the wifi reception was not good inside my room but the overall was excellent.

Spent one night enjoying the luxury here after a few days of excursions and exploring in the region. Service was personalised and friendly. Pool and spa area are incredible in the most arid place on earth (they sit on a subterranean water source). 32c degree pool particularly nice in winter. Good quality bikes for exploring the valley. Excellent restaurant.

Loved the excursions (biking, hiking)! Although if you are not an experienced mountain biker, the downhill is a bit treacherous!. Hikes were great! Managers and excursion staff was terrific). Food was very good, but honestly having some flexibility (vs full board) would be nice. Couldn't eat this much food! The overall experience was great and you will be very well cared for.