Overall Ratings & Reviews L'Arrivée Hotel & Spa

Extremely expensive for what the hotel is. I only go to Dortmund during a trade show. This is my second time i stay at this hotel but will also be the last. Most of the staff do not speak english, they are not friendly, and they are extremely under staffed specially during the trade show that happens every year and the hotel gets full. Bed is uncomfortable. The Gardens are nice and calming and the breakfast is good. But for 500 euros per day its a pure rip off.. Dinner gets full and you will wait 1h30m for a salad. Not returning

Très bon choix 👍

Staff were really genuine and happy to help. Special atmosphere to the place - not just an upmarket corporate centre. Swimming pool was lovely.

The hotel staff were all very welcoming and helpful. We liked the garden and grounds and the hotel decor. The drink and food were of excellent quality. We spent most of the time in the Spa and was well looked after by Emily who was most attentive, helpful, happy and delightful staff member. The massage was fabulous and relaxing. The L'Arivee is one of the few hotels we would happily book again.

What’s treat this hotel and spa turned out to be. Staff were friendly and helpful. The breakfast was exceptional. Dinners were the best we had in all of Germany! Le Petit Chef was so fun! The spa was excellent. The Finnish sauna was our favorite. Our son lives in Dortmund and this will be our go to hotel when we visit.

Great Luxury Hotel close to my place of work. Good food and ambiance. Convenient location. Nice Rooms.

This is the 4th time we have been to this hotel & always enjoy our stay there, lovely hotel in great location for what we want

Mega schönes hotel mit Wellness Bereich. Dortmund ist nicht so schön, aber das Hotel und die nähere Umgebung einfach unglaublich. Sehr sehr nettes Personal, gutes Essen (egal ob Restaurant oder Frühstück), tolle Zimmer und super Bett. Kann ich nur empfehlen

Hotel was Clean, Beautiful, Comfortable and Relaxing... Only (tiny) issue was that the 2 beds kept coming apart.... :-)

Always love to come here!

Fabulous hotel and during the COVID-19 crisis the hotel where prepared for the this in every way We visited with my 91 year old mother in law and we all felt safe. This is our third stay and great Reception staff friendly and helpful. Breakfast staff polite and prompt with food delivery and service. Restaurant Rustique serves superb food at reasonable prices in a fantastic area inside and outside. Staff that served us where friendly helpful and made a great end to the day. Plenty of choices to eat and for all diets

Beautiful area. Great food in the restaurant. The room was very nice. Very quiet area. Would visit again.

The hotel is excellent, in a beautiful part, surrounded by nature. has a very nice spa and welnes ... we spent 3 days to remember ... only on departure, when we checked out we were surprised by the incapability of employees with reception ...

Engineers where happy with hotel and amenities

Amazing stay. Excellent experience. Everything was super excellent

Not sure if hotel management/personnel read my last review but ever since service has improved substantially. The air conditioning in the room is a bit weak, but the local area has been experiencing extreme heat. Quiet, comfortable, nice wooded location (albeit a 20min drive to the city), and now that the staff has improved their level of service I can increase my review to 4-Stars. If hotel owner/management wants 5-Stars they would need to invest in better toiletries, towels, and improve room service (an example of this is the room service menu is extremely sparse, yet you can order anything you want from the restaurant downstairs...I’m sure if management put a full room service menu in each room more guests would order more food...a plus for the guest and more profit for the owner with little added cost. Adding mini-bars to each room and pay movie options would also improve guest comfort and hotel profits. Overall the best hotel option in Dortmund.

The hotel itself is located in a beautiful area right next to a forest, and the rooms while not luxurious are very nice and comfortable. They rate this hotel as 4-stars but don’t expect 4-Star service. There’s no bellman, valet parking, and room service is more akin to food delivery rather than room service (my food came served on a plastic tray think University Cafeteria). The hotel staff is hit or miss and unfortunately the German hospitality mentality is very evident. No cheerful greeting when entering or leaving or walking past the front desk, employees usually sit behind a glass wall behind the front desk for some reason (tip to management, tear down this wall so the employees are forced to greet and engage with guests). Maid service is below average. Sheets were never changed even though there was a big food stain on them from my over indulgence of fine German chocolates. The bedside tables were not wiped down once over 3 weeks that I stayed here. If management would implement simple policies this could have been a 5-Star review (suggest appointing a supervisor to check rooms after they’ve been cleaned to ensure some sort of quality control). And the simplest thing, train your staff not to immediately answer every question with a stern “NO, it’s not possible”. I asked to extend my stay and the receptionists immediate reply was NOT POSSIBLE without even checking her computer. Then I was able to book online and extend my stay without issue from hotels own website???

This gorgeous hotel and spa near Dortmund is truly first-class. The facilities are exquisite, the restaurant sublime, and the spa simply wonderful. We will definitely stay here again!

It felt like pretty woman. We were underdressed. Staff was not very intuitive or outgoing. Ordered room service, it was overpriced and terrible (If you cant get a decent bratwurst while in Germany can you really trust anything else they offer, ordered a salad with chicken three times, arrived with steak. Menu said 8 euros for brat with frys, they delivered both orders of brats with no frys, called down waited an additional 30 minutes for frys, and they charged me for both orders of the frys and stated the menu price was wrong, and the fries were terrible in spite of everything.) Paid 70 euros, I expect room service to cost extra but I also expect it to be edible. Stayed at Schonburg Castle a few nights before, I think the manager of the Arivee would be well advised to spend a night to see how to improve his own properties customer service experience. Also we stayed on the second floor and it smelled like someone bombed the hallway carpet with bathroom odor spray. And it never dissipated. But who knows maybe in my opinion I am picky, but I would not recommend. We did not take advantage of the spa or pool, as we were there for a Pokémon Go event, and the hotel was such a bad experience we left a full day early.

Positives in the relaxed ambience of the location, a mix of business travelers and spa guests. Very nice quality and large breakfast. Clean and friendly staff. Sauna and pool are nice. Room for improvement is the spa services, which were sub-par in quality. Was completely disappointed in a service there and only refunded partially. In room no shower cap or robes and insufficient amenity kit, small things which could make a difference in level of service. Overall would stay again for the peaceful location and polite staff.