Great location. Great customer service. Very clean. Close to all the main attractions and next to Gran Vía.

There was no complimentary water as stated, minute cancellation to another gluten, but the rooms are very good for the price and clean. Private bathrooms. Worth it

Great location. Fridge in room, stocked each day with free water and cola.

Very close to puerta del sol, and clean. Nothing else to recommend.

First of all a very bas hospitality and attitude from the stuff , they cannot handle anything , my reserved they said hotels canceled it and they want me to pay cash more and put deposit and i didn't get any cancellations or emails to notify me till one hour i stay without fixing a problem , now they put the blame at hotels and i do so because i don't know my money now where has gone and i aid cash so i paid 2 times

The room was excellent and service was excellent. Can’t blame the hotel for the noise as this is a tourist area. You can hear the noise of people walking down the hall and the walls are thin. Staff was great and location to everything was very convenient. Everything was walking distance. Would recommend for travel stay but not for business.

The staff was wonerful. Helpfull and knowledgeable

Small rooms at thecarragon was, great pocation, very thin walls lots of noise in the morning by the staff, they decided not to clean the room kne day but put new towels.

Great location due to close proximity to bars, restaurants, shops & transport links. A little noisy if facing the street due to bars and clubs below, but fine if you want to stay out late

Hotel was in a great location. Staff was friendly and the room was very clean.

Great

It’s a nice little hotel. The location is in a very live neighborhood, walking distance from the Sol Metro stop. The personnel was always helpful. The only thing is that is located in a second floor and no lift or elevator, and that could be difficult for people with large luggage. I would recommend.

Nice hotel in a perfect location. Walking distance to almost everything you want to see. Good, helpful staff. Highly recommend it.

I was very happy with my stay at JC Santa Ana. The room was clean and functional. The shower was great and the Free water and Pepsi daily were a nice extra. All of the desk staff were helpful, friendly and informative. They were able to provide great taxi service to and from the airport for me and my traveling companions. The location was perfect and within easy walking distance to many wonderful sights and plazas in the heart of Madrid.

The hotel is quite quirky in appearance and location is great for exploring the city. The amenities could do with a review though. The towels are quite rough and thin and the bed only has a thin bed sheet which personally wasn't comfortable as I prefer a duvet or blanket. In saying that, the staff were really friendly and helpful during our stay and the rooms are stocked with complimentary bottles of water and Pepsi daily which is a nice touch.

This is a nice Hotel in Madrid, very well located. Parking may be a concern, particularly if you are not familiar with Madrid. It is located a walking distance from important sites, Puerta del Sol, Museo El Prado, etc.

Pretty Satisfied with the this hotel, the only one thing that I was not happy about was the hotel is on the second floor, and there were no elevator, so if you have heavy luggages, you may want to take that into consideration.

The JC rooms are very comfortable and modern. The location is perfect and the staff was very hospitalary. The price of the rooms is convenient and its value for money. The cleaness is excellent.

it was awesome

The location is excellent, everything is an walkable distance