I made a reservation for a family room seven months in advance as this was our forth visit to this hotel. I checked in online and there was no change to our booking. Upon arrival we were told that there had been a technical issue and our family room wasn’t available???? There was no apology or further explanation we were just put in two separate rooms which obviously wasn’t what we booked! Or how we wished it to be! We are more than disappointed and doubtful we will return again.

Spacious room. Clean bathroom. QuiEasy to find hotel. Parking nearby at railway station

Very clean rooms. Staff so helpful and just a great hotel with character!

Fanta

Clean room, nice staff

Really good sized famil room!! Great parkinga nd a lovely town! Very friendly greeting at Reception.

Great location and good size room. Would highly recommend a visit to Le Chat Noir bar for a meal.

Clean and good size. After 12:00am.

Great staff, clean and perfect location!

Yes. The breakfadt was excellente in quality and variety

Nice hotel. Staff friendly and spoke English well. Restaurant was nice. Parking is first come first served and not many spaces.

Room was the highlight - modern, big with balcony. Rest of hotel quite run down/old with awkward secure parking separate from hotel with complicated process to get in and out. Service was friendly but only had 1 staff member that seemed to be doing everything incl fixing issue in our room, long wait on check out. Easy walk to old town but immediate area around hotel very average.

A comfortable and spacious bedroom. Only downside was a separate toilet with no washbasin, meaning that you had to visit the main bathroom anyway

Nice modern hotel and excellent restaurant. Very pleasant staff and a garage nearby if required.

This was a terrible experience The noisiest place we have just about ever stayed. Not clean and beds uncomfortable to say the least. Holes in bedsheets and felt unsafe, the door even had three massive bolts to use suggesting exactly that. Yes that’s a hair on the mug

The appartment was beautiful and very well equipped. Staff were friendly, approachable and helpful with any questions we had. The hotel is situated a few minutes walk from the stunning Troyes architecture.

It was good

Just a one night stopover, a good location, friendly staff,everything that we needed. Would recommend.

We chose this to particularly because of the air-conditioning and all the rooms as it’s 39° when we were there and turns out the air-conditioning doesn’t really work very well water leak all over one of the beds from the unit. It was a very uncomfortable night sleep.

The room was comfortable, clean and quiet. We enjoyed our breakfast, good service