Absolutely wonderful stay. Staff were very thoughtful and hotel is beautiful.

Wonderful hotel with truly exceptional service. From the moment you walk in, you’re made to feel genuinely welcome and valued. The staff go above and beyond to ensure a comfortable and enjoyable stay. I would highly recommend this hotel and would happily return again.

Staff and the attention to detail is outstanding. Really luxury feel to the whole hotel and it’s spotless. To all the staff that worked to make my mum’s birthday so special I’m so grateful. Particularly Shravya (sorry about the spelling!) - so professional and friendly.

Amazing

Spotless room. Wonderful staff. Great location.

Room was beautiful very comfortable bed and amazing bath. Staff were very cordial.

Beautifully designed room by David Chipperfield Architects-the reason I booked my stay here! The property is historic and well maintained. No matter how wonder the facilities are though, the staff makes or breaks a stay. In this case, the staff made an incredible building even more so with excellent service from the doorman to the front desk staff to the cleaning staff and spa staff. They all took it upon themselves to make sure I was being taken care of during my stay. I am looking forward to a return visit soon!

Exceptional staff, luxury spaces, phenomenal experience at every turn. Top notch!

great hotel

Beautiful place, great service, would definitely choose here if I return to London.

Yes the staff all around were couteous, helpful and responsive and the room was first- class. I look forward to a return visit.

I booked a lower level room than usual. Next time I will definitely book the nicer room. The service and amenities are very different.

Visited many times and it’s always great

Great staff and great location!

The hotel was stunning with wonderful amenities, restaurants, and rooms. However I’m giving 4/5 stars as we ran into several issues checking in. We were not initially given the room we reserved. Later we were told we could upgrade to a better room for a fee - which we did. Then we had to wait 3+ hours to move into that room and were told not to unpack from our previous room - so we sat around for 3 hours waiting on our room to be ready and it kept getting delayed which ultimately made us late for reservations we had. When we moved into our ‘upgraded room’ it was the exact same room layout that we had just been in. The staff member in reception who coordinated all of this mislead us into believing we were being upgraded to a larger better room when in reality it was the same room with 2 beds. The entire situation was upsetting, stressful, and delayed us from plans we had made.

Upon our arrival the doorman greeted my wife and I by name. That was confirmation that we are valued as guests.

The hotel facilities are first class, true to their rating of a 5-star luxury hotel in central london. All places of interests like Oxford Street, Soho, Chinatown, Covent Garden, is within walking distance. The location is super busy but at the same is very quiet. Their staff are wonderfully warm and welcoming and they always try their best to make sure you have what you need or you know where you're heading. Truly impressive and impeccable services - rates are expensive but the services you get here is worth every penny.

Fanatic 5 star hotel with spacious rooms and attentive staff.

One of the nicest Hotels I have stayed in around the world!

Absolutely beautiful hotel. Wonderful tour of hotel and property upon arrival with welcome drink which was a lovely touch.