STAY AWAY!!!! do not spend a dollar here. even though staff was great as I is mostly the case in Mexico City - we checked in and lets us know the coffee was limited, only one per person! the lights in the rooms are a horror! if your planning to wear make up forget about it! yellow dim lights and the SPA? not for use for guests!! unless you pay another $2000 pesos for 80 and make appointment! The manager is rude and quiet enjoyed how displeased we were. super overpriced!! we stayed there for a wedding- everybody else complained about the same. this hotel made our stay in Mexico bitter!

Stunning hotel and room, right near a high end mall. Could not recommend enough.

Everything is amazing shopping center next to it with great restaurants cleanliness room very cozy. Love this hotel.

Excelkent

The staff is absolutely amazing. Andrea at front desk always goes above and beyond for my

Aunque cumple, Creo que se pueden tener mejores opciones por el precio

Location rooms

Location

Concierge Service is poor

Great property - staff is friendly and accommodating. I was a VIP check in and they forgot to bring my complimentary bottle of wine. Once I reminded them it was sent to the room. Also look at the bill at check out - they add a room tip for housekeeping that is not mandatory to pay especially if you have already left one in the room.

Tuvimos un incidente

My only request is that at the spa they didn’t give enough information about the massage procedure and it was too slow and pausing to warm up the herb pumps

Always a great experience.

always a great experience at Live Aqua

Everything was just perfect.

Buena atención, limpio y muy poco ruido

Love the spa

Outstanding hotel with top notch service. Located next to upscale mall with many 5 stars restaurants. Excellent price as well

Excelente , EVERYTHING WAS THE BEST !!!!Bute the most besides the suite and the amenities was the CONCIERGE

Very friendly and courteous staff with excellently maintained rooms. Very comfortable bed and thorough daily cleaning. The lobby is beautiful. The rooms and hallways are beautiful. There are free refreshments and even free shots of tequila in the hallway in front of the elevator. There is an escalator from the lobby that goes directly to the mall in Arco de Bosques with a variety of upscale dining options.