Overall Ratings & Reviews Hampton Inn Brockport NY

Kind and helpful staff.

Not always easy getting in & out of the parking lot

Room is advertised as "sleeps 5" , we had 3 children and two adults. The room onky had two queen size beds, when we asked for a roll away cot or something we were told no. We were told that it was not allowed due to fire codes. The ice machine on our floor did not work. There were no towels in the pool area, when we went up to the front deak to ask for towels for the pool area, they onlybgave us three and said we had to share because they needed to wash a load of towels. Our room only had two rolls of half used toliet paper.

The room was comfortable and as described. The pool and gym were clean and well maintained. The breakfast was very good. The front desk staff was friendly and helpful.

Friendly staff and great gym!!

Very Clean room and super friendly staff. Coffee in the am was really good.

Excellent staff. The dog waste containers were in need of emptying.The area for dog walking was limited due to snow and ice.

Friendly staff but needs to be cheaper

The staff were incredibly friendly, patient and helpful. The room was clean and updated. The bed was not that comfortable but it wasn't my own. The pool area was great. Unfortunately, I was looking for ward to the hot tub which out of service but it happens. The price was decent. Highly recommend.

Took the grand-kids for an overnight for the Feb. school break. The pool was great. Hot tub wasn't working. Breakfast was ok. They ran out of orange juice. Thought the breakfast was better other times we've stayed there. Kids enjoyed the pool. The weather outside was miserable.

Great stay

Called before booking and asked if pool and hot tub were open and was told yes. Hot tub was out of order during our stay, which was a couple days after I had called to ask about it.

Air conditioner and or fan was extremely loud. Kept us up most if the night.

Unfortunately the hot tub was out of service.

This was probably one of the best hotels we’ve stayed in. The hotel staff was friendly and helpful, everything was very clean and the pool temperature was perfect. We will definitely stay here again. The breakfast offerings were great as well.

Very nice!

My stay was so great and the room is wide, big space that made our stay comfortable.

We really liked the room. It was spacious, convenient on the first floor, loved the special touch of our name on TV as we walked in and the continental breakfast in morning was fresh and plentiful. It was a great stay!

Beds were a little worn and uncomfortable.

Close to shopping