Pull out bed a joke, sooo flat, like cardboard - made noises all night. When you unfolded from couch, frame hit foot of bed so it wouldn't go all the way down. Room wasn't cleaned each day, so had trash/food sitting for 2 days. Ran out of toilet paper (only had the partially used roll currently in the holder). Again, if room was checked staff would have noticed this. Need more variety for breakast....Eggs & sausages for 3 days? Need lids for the coffee cups.