8.8
Very Good
From 952 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.0

Traveler Reviews Refinery Hotel

Number of reviews per page
20
40
Top reviews
Amy Yvette
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Its all in the details! From the complimentary wine, the soft bed and pillows, tasteful decor, aromatic toiletries and beautiful bars with top notch cocktails this Hotel is definitely a gem! I would stay here over and over. It is very close to lots of sites and transportation is a breeze. The staff was extremely helpful and kind. Stop looking, Book it now!
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Moein
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We splurged on the Deluxe 2 Queen Room -- it had more space for my wife and kids. The room was spacious, well-appointed and had 5-6 floor to ceiling windows. Beautiful place. The location was excellent.
Deborah
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved the rooftop restaurant. Loved the location.
Deborah
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Loved the location.upscale and comfortable, loved the staff.
Sagy
icon-Business
Business
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel
Jo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Amazing hotel, great service, large stylish and comfortable room for NY with wooden floors and good size bathroom. will definitely stay again
gary
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yeah nice rooms, cool bar with a great view.
MICHELE
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We loved the roof top bar and the Jazz Bar downstairs. Great cocktails and lots of fun! Buzzy ambiance. The breakfast diner connected to the hotel was a bit disappointing - no ability to make coffee - and the limited food options could be improved upon- but there are a million places to eat in NYC and this hotel is in a Great Spot. The electrical outlets in our room were a bit old and finnicky too - but it is a historic old building so we just dealt with it. Overall, we Loved the hotel and our trip to NYC!
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ELIZABETH
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Beds were super comfortable. Bathroom was nice and large. Location was central.
Rebecca L
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very unique hotel and experience. Friendly staff and very clean. Kinda dark (lighting) but very fitting for the aesthetic of the hotel. Good vibes! Great coffee shop across the street. Hotel restaurant has great inlet tea and good staff. Hotel staff are very respectful and friendly and approachable. Will be back for my next stay.
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Venecia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Our room was huge for NY - we had 6 windows and a high stud. The room was very quiet and we had the most comfortable beds!! Great rooftop bar!
Jill
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Hotel was great - we were celebrating a birthday and anniversary and it was lovely this was recognised by the hotel with our room being trimmed and little gifts. The staff couldn’t do enough for us and all very welcoming. Great location and loved the rooftop bar. We would definitely consider staying again on future trips to NYC. Nice room with large comfortable bed and great bathroom. The view wasn’t great but we hadn’t paid for a room with a view.
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Michele
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The fire alarm going off at 3:45am was unfortunate but the staff took care of us.
Oren
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location, big rooms, pleasant staff.
Roni
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is beautiful and our room was amazing! Spacious for our family of 4. We loved the high ceilings, decor, beds, views and cleanliness. More amazing though, was the incredible staff. Ralph, Jamilah, and Bryan were the most helpful, kind, fun, and professional people we've ever encountered at any hotel. They set the tone for our wonderful stay at check in, treated us and our children like celebrities the whole time :), and then had us already planning our next visit while checking out. Thank you for the memories!
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Stuart
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great location
Diego
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff was very nice, the room was clean and spacious. Also it is very well located.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing So clean and quiet Will stay again for sure Great are to be in
Sasha
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We used to like staying here but unfortunately we won't be back. They have no one to help with your luggage, no front door person or if they do they were not there. And even when we left they front desk gentleman that wasn't helping anyone else as the lobby was completely empty, when we departed left us to deal with all 4 pieces on our own and didn't even offer to open the door. Toilet was running the entire time as well. The hotel is clean, the amenities in the room are nice but there is no security, no door man, no luggage person that was available, and so we won't be going back.
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