8.9
Very Good
From 310 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.4

Location

9.0

Service and Facilites

9.0

People often mention about Centara Watergate Pavilion Hotel Bangkok
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Staff Friendliness (15)
Bathroom (15)
Check-in/out Time (13)
Bedroom (13)
Distance to City Center (12)
Ambiance (12)
Room Space (12)
Taste (12)
Variety (12)
Surroundings (11)
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Traveler Reviews Centara Watergate Pavilion Hotel Bangkok

Number of reviews per page
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40
Customer reviews
Vy Le
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Very good. I will come back next time.
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y***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hospitality of this hotel is really amazing, we got full service from the staff from beginning to end, such as the facility of welcome drink, fruit, and also souvenir in the end.
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Accommodation's Reply
07 Jul 2025
Dear y***a, Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your experience of your recent visit. We truly value your feedback, it is both encouraging and inspiring for our team, as we strive to provide exceptional service and ensure each guest enjoys a memorable stay. We are delighted to hear your excellent rating of our services. I have shared your kind comments with our staff, and they were sincerely appreciated by all. Please rest assured that we remain committed to continuously enhancing our services and facilities to meet and exceed our guests’ expectations. Once again, thank you for staying with us and for recommending our hotel. We look forward to the pleasure of welcoming you back on your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager
I***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I requested a connected room from 2 bookings, they did read the request. I'm happy with the service!
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Accommodation's Reply
07 Jul 2025
Dear I***e, Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your experience of your recent visit. We truly value your feedback, it is both encouraging and inspiring for our team, as we strive to provide exceptional service and ensure each guest enjoys a memorable stay. We are delighted to hear your excellent rating of our services. I have shared your kind comments with our staff, and they were sincerely appreciated by all. Please rest assured that we remain committed to continuously enhancing our services and facilities to meet and exceed our guests’ expectations. If you have a moment, we would be grateful if you could share your experience on TripAdvisor at www.tripadvisor.com. Your review will help other travelers learn about our hotel through your perspective. Once again, thank you for staying with us and for recommending our hotel. We look forward to the pleasure of welcoming you back on your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager
Chang W. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Great hotel to stay, I'm staying at this hotel everytime I visit Bangkok. Priority of choice tp stay.
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Accommodation's Reply
07 Jul 2025
Dear Chang W.M., On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and share your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know. Once again, thank you very much for continue choosing to stay with us and we hope to have an opportunity to welcome you again. Yours sincerely, Sanon Wilaiwongs General Manager
A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
greatttt and niceee 10/10 , so humble and soooo goodddd vibesssd
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Accommodation's Reply
07 Jul 2025
Dear A***d, Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your experience of your recent visit. We truly value your feedback, it is both encouraging and inspiring for our team, as we strive to provide exceptional service and ensure each guest enjoys a memorable stay. We are delighted to hear your excellent rating of our services. I have shared your kind comments with our staff, and they were sincerely appreciated by all. Please rest assured that we remain committed to continuously enhancing our services and facilities to meet and exceed our guests’ expectations. Once again, thank you for staying with us and for recommending our hotel. We look forward to the pleasure of welcoming you back on your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
As always, happy and comfortable to stay here.
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Accommodation's Reply
07 Jul 2025
Dear C***a, Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your experience of your recent visit. We truly value your feedback, it is both encouraging and inspiring for our team, as we strive to provide exceptional service and ensure each guest enjoys a memorable stay. We are delighted to hear your excellent rating of our services. I have shared your kind comments with our staff, and they were sincerely appreciated by all. Please rest assured that we remain committed to continuously enhancing our services and facilities to meet and exceed our guests’ expectations. Once again, thank you for staying with us and for recommending our hotel. We look forward to the pleasure of welcoming you back on your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice hotel as always! Will be back for sure.
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Accommodation's Reply
07 Jul 2025
Dear C***a, Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your experience of your recent visit. We truly value your feedback, it is both encouraging and inspiring for our team, as we strive to provide exceptional service and ensure each guest enjoys a memorable stay. We are delighted to hear your excellent rating of our services. I have shared your kind comments with our staff, and they were sincerely appreciated by all. Please rest assured that we remain committed to continuously enhancing our services and facilities to meet and exceed our guests’ expectations. Once again, thank you for staying with us and for recommending our hotel. We look forward to the pleasure of welcoming you back on your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager
Y***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Will definitely come back for the stay again.
3 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Y***n, Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your experience of your recent visit. We truly value your feedback, it is both encouraging and inspiring for our team, as we strive to provide exceptional service and ensure each guest enjoys a memorable stay. We are delighted to hear your excellent rating of our services. I have shared your kind comments with our staff, and they were sincerely appreciated by all. Please rest assured that we remain committed to continuously enhancing our services and facilities to meet and exceed our guests’ expectations. Once again, thank you for staying with us and for recommending our hotel. We look forward to the pleasure of welcoming you back on your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager
S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
For the staff is friendly, for cleanliness is very clean, the room is soundproof.
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Accommodation's Reply
07 Jul 2025
DEar S***h, Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your experience of your recent visit. We truly value your feedback, it is both encouraging and inspiring for our team, as we strive to provide exceptional service and ensure each guest enjoys a memorable stay. We are delighted to hear your excellent rating of our services, and kind compliments on quality of service with friendliness of our staff as well as cleanliness and comfortable room. I have shared your kind comments with our staff, and they were sincerely appreciated by all. Please rest assured that we remain committed to continuously enhancing our services and facilities to meet and exceed our guests’ expectations. Once again, thank you for staying with us and for recommending our hotel. We look forward to the pleasure of welcoming you back on your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Such a strategic place for you, if you like to shop:)
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Accommodation's Reply
25 Feb 2025
Dear R***y, On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and share your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score, and compliments on convenience location of the hotel with easy access to the attractive shopping malls. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know. Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again. Yours sincerely, Sanon Wilaiwongs General Manager
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Honestly, this hotel is highly recommended! 5 minutes walk to Platinum to the left, 5 minutes walk to Pratunam to the right. Very strategic, if I go to Bangkok again, I will stay here again. Why? (Spacious room, clean, good lighting, modern room, most importantly there is a bidet hehe the room is cleaned every day) for breakfast the menu is very delicious and varied and very Muslim friendly 🤍🤍 for the staff are very careful
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2 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear B***g, On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score. It is our pleasure to receive your compliments on quality of service of our staff and good variety and taste of foods on our buffet breakfast as well as cleanliness and comfortable room and convenience location of the hotel. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know. Once again, thank you very much for staying with us and recommending our hotel. We are looking forward to welcoming you again on your next trip to Bangkok. Yours sincerely, Sanon Wilaiwongs General Manager
H***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Good. Get Welcome fruit& cake for family room. And. Surprise cake candle for person who birthday.
1 people find it helpful
Accommodation's Reply
25 Jan 2025
Dear H***e, On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score, and compliments on our arrangement of welcome amenities and for celebrating birthday anniversary. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know. Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again. Yours sincerely, Sanon Wilaiwongs General Manager
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Have stayed at this hotel twice, always impressive, starting from the service, comfort, security. The location is very strategic. Anyway, if I go to BKK again, I will definitely stay here again. 😍
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Accommodation's Reply
25 Jan 2025
Dear G***t, On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score. It is our pleasure to learn that you had a comfortable stay and compliments on quality of service of our staff as well as convenience location of the hotel. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know. Once again, thank you very much for continue staying with us and we are looking forward to servicing you again on your next trip to Bangkok. Yours sincerely, Sanon Wilaiwongs General Manager
Michael K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 31 week(s) ago
The first time I arrived at the hotel, I smelled a bad odor, and the road for disembarking passengers was also small. The elevator to the lobby smells like sewage, and the cleanliness of the bathroom is not optimal. There are still traces of dirt. My request for a shaving kit was not given at all. Although this hotel has been renovated again, please improve the sewer odor and toilet cleanliness. Including breakfast variants
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7 people find it helpful
Tommy L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
The staffs are nice and friendly, they are always ready to help in any enquiries. Excellent.
3 people find it helpful
M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 31 week(s) ago
When I first arrived at the hotel lobby, I could smell the pungent smell of sewage, and the lobby for getting off passengers was also very narrow and dangerous for passengers, especially the elderly who had difficulty getting on and off vehicles. In addition, the cleanliness of the rooms, especially the bathrooms, was not cleaned optimally and I had written to ask for a shaving kit for 2 rooms but it was not given.
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2 people find it helpful
k***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
Very good location. Right in Pratunam area. The room is super clean. The check in and check out process is very fast and professional. The breakfast has many variations and is delicious. Will stay again at this hotel.
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1 people find it helpful
Accommodation's Reply
10 Dec 2024
Dear k***m, On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as a good score. It is our pleasure to receive your compliments on professional services of our front desk staff and good variety of of foods on our buffet breakfast together with good taste as well as convenience location of the hotel. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know. Once again, thank you for using our service and we are looking forward to your visit again on your next trip to Bangkok.. Yours sincerely, Sanon Wilaiwongs General Manager
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 45 week(s) ago
Very helpful and friendly staff. Greeted us everytime from drop off to lobby. Very clean room, comfortable bed. Got complimentary cakes and cards for our anniversary and birthday. Was given complimentary upgrade to family room which was great for kids. Will definitely stay again.
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Accommodation's Reply
25 Sep 2024
Dear T***a, On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score. It is our pleasure to receive your compliments on quality of service with friendliness and helpfulness of our staff and our arrangements for upgrading your room and amenities for celebrating your birthday anniversary as well as cleanliness and comfortable room. Once again, thank you very much for staying with us and we hope to have opportunity to servicing you again on your next trip to Bangkok. Yours sincerely, Sanon Wilaiwongs General Manager
Poltak M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
This place very high recomended, please come and visit and enjoy the services.
1 people find it helpful
Accommodation's Reply
30 Aug 2024
Dear Mr. Poltak M., On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score. It is our pleasure to learn that you had an enjoyable stayed and compliments on quality of service of our staff. Once again, thank you very much for staying with us and recommending our hotel. We hope to have an opportunity to welcome you again. Yours sincerely, Sanon Wilaiwongs General Manager
C***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
The staff is quite friendly, but they just need to improve their English.
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1 people find it helpful
Accommodation's Reply
30 Aug 2024
Dear C***o, On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service as an excellent score, and compliments on quality of service of our staff. We have noted your comment about level of English communication of our staff for further improvement. Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again. Yours sincerely, Sanon Wilaiwongs General Manager
Number of reviews per page
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