Overall Ratings & Reviews Landison Airport Hotel HangZhou

Hotel is close to the airport but is old and tired. Breakfast not great.

The checking Was very slow

Wonderful,

Very big room and comfortable. Friendly staff. They should advertise they actually have free shuttle from/to the airport.

Nice hotel; check-in was long and there were issues finding reservation

Nice hotel walking distance to the airport, the hotel staffs are friendly and helpful, I left something in the hotel, and they offer to delivery the package to my address, thumbs up! The only disappointment is due to the subway construction, so have to route a big round between hotel and aiport.

Great location, rooms an staff, bar and restaurant were not up to the standards of the rest of the hotel. Shuttle was on time and drivers helpful and courteous. We'd stay again.

Very close to airport and on time shuttle bus transfer

Instead of running Guest Services from the blind.. thinking because you work hard you must be working well, your staff (and your guests) would be much better serviced if you sat with repeat customers to understand Guest Service. Management might even learn how to profit or generate better revenue from such visits. Surprise! Your guest feedback will greatly improve too. Leaving standard management replies to guest comments, and changing nothing leads to further dissatisfaction.

Close to airport with regular airport transportation service. Hotel room is big and clean.

Positive experience. Always good service. Go above and beyond.

Called 2x from airport for shuttle. 2x they hung up on me. Asked about this and got no logical answer. Booked a room with a "Double Bed" received room with two twin beds. Asked about this, after showing my reservation, again received no logical answer from duty manager. They need to recognize their repeat customers, especially those who pay the full rack rate. They need to be able to offer solutions and compensate guests when they receive inconveniences.

Very near the airport, it is good for early flight.

good room, clean, bed comfortable. Breakfast good. That's it

Upgraded to Executive Suite on Hotels website. Better Room, Quiet and found Excellent Sichuan Restaurant on top floor. Check In / Out needs to be Streamlined for Better Customer Service. Nice View of Airport Operations.

I stayed for one night and had a comfortable stay. The most disappointing thing was not being able to reach the hotel to organise a transfer from the airport. The email address on their website kept bouncing back after trying multiple times and when I called on a number of occasions no one picked up the phone (I cannot confirm that this wasn't an issue from my end though). The room was nice and breakfast decent. Given how close the hotel is to the airport it was was very quite from aircraft noise, however there was a bit of road traffic noise. Customer service was ok but overall hard to judge when there are language barriers/ english is not great.

Great for the one night I was staying there so I could catch and early morning flight. Very basic breakfast, not really western breakfast except cornflakes. Very helpful in the reception and good english too. No noise in the room from the airport next door.

Amazing Stay. Great Property, Friendly staff, Good Food.

It is very close to Hangzhou airport, with free shuttle bus run every 15 minutes, a good stop after my flight and the next stage of travel. The room is reasonably quiet although one still can hear airport noice. The self-service breakfast included limited western food selections and almost no service.

The staff did not understand English so the communication was difficult