Overall Ratings & Reviews Casual de las Civilizaciones Valencia

Siempre me quedo en este hotel cuando vengo a Valencia

Great!

Dont like that they dont have 24 hour receptionist available

It’s an interesting place that is well organized —just a little out of the way

expedia should ditch this spot bad experience for a hotel of this price

something different, convenient for a night!

A very unique property, something you never see anywhere else. The biggest bed I have ever come across!

Overall I think the website information is misleading as I didn't realise it was a hostel and not a hotel. Luckily I emailed in advance to let the hotel know I would be arriving late - it's a good job I did or I wouldn't have been prepared for the little automated check in machine outside for anyone who arrives after 20:00. The machine was very frustrating to use but eventually I got in. I was shocked that there was a huge staircase in front of me and no lift. I have a serious spinal condition and am not meant to lift anything heavy, but with a 25kg suitcase, no lift and no one to ask for help, I had no choice but to haul it up the stairs, resulting in a flare up of pain for several days after. The room itself, like the hostel overall, was quaint and beautifully decorated - I was allocated the 'China Suite' which was a red room with painted dragons etc. I was impressed by the comfort and cleanliness of the room overall. Upon check out I did mention the lack of information on the website and that it should be clear there is no lift - what if a customer was in a wheelchair?? Overall, this is a hostel rather than a hotel, so the facilities are basic but the rooms are nice and the decor is quirky and interesting. Service is good - very friendly - but be prepared to use the automated check in machine if staff are away (you will need a code in advance for this), and avoid it if you have mobility issues or other problems with using stairs or carrying your luggage.

15 minutes from town center by bus where there is a stop 100 yards from the hotel.Nice quiet area, Doli was very helpful, we enjoyed our stay.

Hotel was just OK. Wish that I didn't have a shared bathroom, as there was a long wait in the a.m. The manager, Roberto, was very helpful.

There was a problem with checking in - the machine outside the hostel wasn't recognising my reference number. However the receptionist was really helpful and friendly, the room was nice and clean. However, male shower only had cold water.

overpriced less than basic hotel. bed i need chiropractic help to recover from :(

Three things would have improved our experience here. A small fridge in n the rooms or a water cooler in the reception area. Summer is exceptionally hot in Valencia. Secondly the air conditioning was not greatly effective and requires attention or upgrading. Last point is the shower is so small it's difficult to move in.

Amazing hotel. Very unique and beautiful decor. Staff are very friendly and helpful and speak numerous languages. Very clean and tidy throughout. Would recommend highly.

The room is large and interesting to but old, the place is not close to tourist attraction. The worst part of it is that it is Totally Automated and No Staff. But even worse the machine that checks you in needs a credit card and kept giving me errors so I could not check in. My friends card worked so he checked in for me, BUT when I got home to Japan, I was charged for the times the machine reported errors and I could not get in. So I was charged 3 times the amount of what it is supposed be. No I have to go through loops to get my money back.

There is no one there, just a machine . I had to call a number on the machine because it did not recognize the reservation. Plus the English was not good. The room was nice size but quite distance from the center of city. Although I would no recommend it due to difficulty I had checking in, it is cheap so I rate it 3. Japanese Credit card did not work.

Automated check-in did not work, and we were told by a housekeeper that we would have to return at 6pm. After a long journey to get there, and no cafes open nearby, this was not a good prospect. However the housekeeper was finally able to make a phone call & show us to our room. For the rest of our stay, no staff were apparent, and my one enquiry regarding the tea & coffee facilities mentioned in our welcome letter elicited a shrug and a sigh. Apparently they did not exist, although our Spanish is virtually non existant. Loud and lengthy berrating of the office woman by a male superior next morning did not make for the relaxed and comfortable establishment that we were seeking. The note in the welcome letter that we should check for the presence of a tv and air conditioner, otherwise we would be charged for their loss, was totally ludicrous. Spanish humour, perhaps?

The location is a bit further out than expected but buses and tram are near enough.......have a tourist card to make travel effortless!! There are even a few night buses nearby........ The hotel lacks catering but there are many food places and a supermarket nearby. Rooms are spacious, artfully decorated and comfortable but the shower unit badly proportioned and a distinct lack of plug sockets. I was very pleased with the welcome muffins left on the bedside table and an actual letter from the management explaining Wi-Fi and who to contact........the little touches count!

The hostel is very bare bones with minimal amenities and no frills. Shower was tiny but clean, room smelled of cigarettes, only one room key was dispensed by the automated check-in machine. A decent option if you get a great deal but would pay a bit more to stay closer to the old town next time.

I would not do this again.