Overall Ratings & Reviews The Westin Chennai Velachery

I have booked a couple of groups here and have paid for breakfast ahead of time. The Westin says I haven't paid for breakfast and makes my guest pay again. They say it is hotels.com not booking with them correctly but either way they should make it right when I show them the booking that is already paid says breakfast included.

Husband is gluten intolerant the chef (Darwen?) went out of his way to help my husband choose his food and even cooked him rice especially and offered to cook him a curry as well. His service was incredible!

Great property right in the heart of chennai.

Very nice

The hotel was very nice and easy to reach from the airport. The only problem was that the room smelled of dampness so much that it gave me a headache and I had to leave the room because I wasn't feeling well. I asked for a dehumidifier and they sent an air purifier which made it a little better. I was able to stay in the room but be sure to ask for a room that does not have a dampness issue.

Very nice hotel to stay, rooms, facilities, all is very good.

It’s conveniently located, closed to Phoenix mall , good options for walking and staff very friendly

Very friendly environment, excellent attention during check in and very good breakfast

The staffs at the Reception, breakfast restaurant, and the Phoenix Mall shuttle service were friendly. However, the stay was completely destroyed during my stay on 19th and 20th July (till afternoon) because of dirty water coming in the taps for about 3 hours because of some problems (19th July). The following morning I realized leakage in the toilet shower tap that made the floor full of water and risky to step on. The hotel could not do much and were trying to arrange for repair. However, we had to get ready to go to the airport and we were really worried about other things including packing. I have taken photos of the bathroom to avoid any dispute later. The only consolation we had was the free drop-off at the airport, but this inconvenience on the last days of our stay puts us off to recommend or stay in Westin any more. It is supposed to be a 5-star hotel, but we were feeling let down because of the high price we paid for our stay. In comparison, our one-night stay at Ramada by Wyndham during 16-17 July was very good and this hotel is 10 times better than Westin. Unlike Courtyard by Marriott at Agra, Uttar Pradesh, India, where we get nice fragrance of flowers in the living space, we used to get the smell of fish-frying from the open kitchen in the open areas of Westin (another Marriott chain hotel). We discussed this issue with the Chef also, who was kindly meeting people to get their opinions. The road outside the hotel is a disaster and always noisy.

All comfortable stay, helpful staff, good food options

The hospitality was wonderful along with comfort and convenience. Especially, the relationship manager Ashwini assisted me during my stay entire stay with excellent hospitality.

Customer service executive Shreya Sen who was assigned to make our stay pleasant at the property was very helpful and readily available whenever we needed her services. My family and I had a very enjoyable and pleasant stay at the hotel. Will stay there again when we visit Chennai the next time.

Restaurant options and close by to the mall

Excellent

Excellent service all around! I really felt the staff went above and beyond to ensure a pleasant stay. Facilities were mainly excellent, though there were some minor issues with the entertainment / TV facilities not functioning well. Plenty of options for dining are available and though I did not use the spa facilities I was impressed by what I saw when I visited the area. Shreya, our guest executive was very pleasant and helpful and we were even treated to complimentary cocktails and snacks on the evening of our arrival. All in an all an excellent experience and I would have no trouble staying there again.

Very friendly staff . They went the extra mile to make us welcome

I have stayed in this hotel in the past. It is always very comfortable and the service is pleasant and efficient. Excellent A/C (very important in Chennai during May), and excellent breakfast buffet.

Had a very nice stay at this hotel. Everything was perfect. Staff was very friendly and always there to help or even to handle any special request. Dinner buffet had many options, many desserts. Just like morning breakfast.

Very accommodating good service.

Very friendly front desk people. Especially Mallikarjuna