8.9
Very Good
From 211 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

8.9

Service and Facilites

9.0

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Traveler Reviews Famiana Resort & Spa Phu Quoc - Complimentary Airport Shuttle

Number of reviews per page
20
40
Customer reviews
Lam N.
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9.4
/10
Reviewed 94 week(s) ago
Trải nghiệm 4 ngày 3 đêm tuyệt vời cùng gia đình
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Accommodation's Reply
31 Oct 2023
Hello Nguyen CH and family! Sincerely thank you for trusting and choosing Famiana as your recent resort. Thank you for sharing your good experiences at Famiana. Your comments have been forwarded to all staff and will be a great motivation for us to serve customers better. We wish you and your family good health and hope to welcome you and your family on your upcoming trip. Best regards! BQL Famiana
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vu thi nhan
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9.7
/10
Reviewed 94 week(s) ago
I booked the room for my mother so I don't have any pictures. However, my mother praised it a lot. The room was clean and the staff was very enthusiastic in guiding my mother. Next time I will book a room with a sea view and will definitely come back to the resort next time.
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Accommodation's Reply
31 Oct 2023
Hello Ms. Vu Tn and family! Sincerely thank you for trusting and choosing Famiana as your recent resort. Thank you for sharing your good experiences at Famiana. Your comments have been forwarded to all staff and will be a great motivation for us to serve customers better. We wish you and your family good health and hope to welcome you and your family on your upcoming trip. Best regards! BQL Famiana
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Nhi N.
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8.5
/10
Reviewed 95 week(s) ago
The staff are very pleasant, accommodating and enthusiastic. I had a great vacation in Phu Quoc. Thank you all.
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Duc T. N.
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9.1
/10
Reviewed 95 week(s) ago
This is the second time my family and I have vacationed in Phu Quoc. Because it is the low season, the room rates are cheaper than in the summer, only equal to 2-3 star hotels. I am still satisfied with the amenities corresponding to the amount of money spent. However, I feel that Famiana is no longer the same as the first time I went 4 years ago. The rooms are much older, the service staff is not as enthusiastic as before, the breakfast buffet is no longer rich. Hopefully Famiana will improve and become a great destination for every family when vacationing in beautiful Phu Quoc.
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2 people find it helpful
Thảo L.
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10.0
/10
Reviewed 96 week(s) ago
The resort space is spacious and airy, the room decor is beautiful, the staff is dedicated and ready to assist immediately when needed. What I like best is the large and deep swimming pool, which is very enjoyable to swim in. The restaurant serves very delicious breakfast food, especially delicious chicken pho. Even though it was low tourist season when I went and there were not many guests, the kitchen still prepared diverse and complete dishes, changing dishes every day. The only negative point is that the Bungalow room uses all yellow lights, making it feel like there is a lack of light. However, I still like Famiana very much, will definitely be the priority choice for the next trip to Phu Quoc.
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1 people find it helpful
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MAI T. T. H.
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8.8
/10
Reviewed 100 week(s) ago
Phòng rộng rãi, không ngờ khi đặt trên app phòng lại ưng ý. Giá của deal lại rẻ hơn bình thường, giá của 1 sao nhưng phục vụ đúng 4 sao.
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NGUYEN Q. T.
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9.7
/10
Reviewed 102 week(s) ago
Beautiful scenery, friendly and hospitable service. Clean room . Very satisfied and will come back if I have a chance
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2 people find it helpful
Accommodation's Reply
08 Aug 2023
Dear NGUYEN QUOC THANH, We sincerely thank you for taking your valuable time to comment on your stay at Famiana Resort & Spa. We are delighted to hear that you had a wonderful time here with us. . Best wishes to you and your family, we look forward to welcoming you and your family on your next vacation to Phu Quoc. Sincere thanks, Tuong Vi BP. Customer relationship
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Vu Le T.
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8.5
/10
Reviewed 104 week(s) ago
Clean and cozy, nice staff, good location.
1 people find it helpful
Accommodation's Reply
03 Aug 2023
Dear Vu Le Thuy, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a good review. The team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon. Best regards, Vi Dang (Ms.) Guest Relations Manager
Nguyen H. M.
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9.4
/10
Reviewed 107 week(s) ago
15 minutes to the airport, walk a few steps to the free bus stop of Vin. I live in the Green villa zone, so going to the resort's beach area is a bit inconvenient (but there is a tram); Breakfast in my area has very few dishes, but the swimming pool next to my area is bigger and more beautiful than the sea. In general, the room price is reasonable with the quality. a bit too many mosquitoes hope the hotel improves
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2 people find it helpful
Trinh T. P. N.
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9.4
/10
Reviewed 108 week(s) ago
Phòng nhân viên dọn thay đồ hành ngày, ăn sáng ok, cảnh đẹp, nhân viên vui vẻ thoải mái. Hài lòng với dịch vụ khách sạn. Sẽ quay lại nếu có dịp😍😍😍
3 people find it helpful
nguyendongphuonglam n.
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5.7
/10
Reviewed 110 week(s) ago
phòng weview dưới biển thì đẹp còn weview núi thì phải di chuyển ra đường lớn và xuống khu biển khá xa ( 150m ) không hỗ trợ xe rước khi muốn di chuyển. khi đặt phòng trên app đã khai báo có 1 trẻ em và cũng lh trực tiếp với khách sạn trao đổi là có tr. em có phải thêm phụ phí gì không thì bên khách sạn bảo không. chỉ thanh toán giá cuối cùng trên app. nhưng khi nhận phòng thì nhân viên bắt thu phí trẻ em vi khách sạn qui định. khi nhận phòng mình nhận hơi trễ đèn phòng không sáng lắm nên không thấy bụi nhưng khi vào thì bàn bụi và vết bột caffe hoà tàn vẫn còn bám trên bàn dơ, gối nằm cũng có bụi, bồn tắm cũng không được lau chùi còn bám dơ, hồ bơi đẹp mà dơ rêu bám dưới hồ và rác nhiều không tắm đc. chi tiết và hình ảnh trên app và thực tế khác hoàn toàn. buồn
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5 people find it helpful
lengocduongnv
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
In general, the quality of rooms and services only reaches 3 * in the country. However, in the context of the general economic downturn, it is good that the hotel still maintains such service quality. P.S: Room a bit too many mosquitoes. The entrance is slippery due to a lot of moss...
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3 people find it helpful
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Thoa H.
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5.8
/10
Reviewed 112 week(s) ago
The room on the 1st floor of the bungalow is damp with lots of mosquitoes.
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3 people find it helpful
Accommodation's Reply
07 Jun 2023
Hello HA! We sincerely thank you for choosing Famiana for your stay and for taking your valuable time to submit your comments at Famiana Resort & Spa. We also appreciate and acknowledge your comments throughout. process is here with us, we will review and fix those shortcomings soon. Best wishes to you and your family, we look forward to welcoming you and your family on your next vacation to Phu Quoc. Sincere thanks, Vi Dang (Ms.) BP. Customer relationship
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Thuy D.
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9.1
/10
Reviewed 113 week(s) ago
Resort rất tuyệt, không gian sạch sẽ, sát bờ biển nên rất mát, có bể bơi riêng to và sạch, nhân viên nhiệt tình thân thiện, rất thích hợp nghỉ dưỡng. mình đi vào thời điểm này thì thấy biển rất nhiều rác không tắm được.
1 people find it helpful
Accommodation's Reply
07 Jun 2023
Hello DOAN! We sincerely thank you for choosing Famiana for your stay and for taking your valuable time to submit your comments at Famiana Resort & Spa. We also appreciate and acknowledge your comments throughout. process is here with us, we will review and fix those shortcomings soon. Best wishes to you and your family, we look forward to welcoming you and your family on your next vacation to Phu Quoc. Sincere thanks, Vi Dang (Ms.) BP. Customer relationship
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Kirstin M.
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9.7
/10
Reviewed 115 week(s) ago
Our stay at Famiana was one of the best stays on Phu Quoc island. This resort is beautiful and well located on the beachfront as well as many restaurant and small shops nearby. There are many many activities and facilities in the resort, including a kids play area, swimming pool, gym, yoga, archery, tennis. The room was very spacious and neat. The bed was the most comfortable bed ever! Thoroughly enjoyed it.
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Phan V. T.
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8.5
/10
Reviewed 121 week(s) ago
Sạch sẽ và đẹp ngay sát bờ biễn
3 people find it helpful
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Pham t. h. l.
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10.0
/10
Reviewed 121 week(s) ago
Old room but clean, beautiful sea view. Rich breakfast.
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2 people find it helpful
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vumanhtuan
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8.5
/10
Reviewed 122 week(s) ago
Too many mosquitoes even though closed all day.
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3 people find it helpful
TRINH T. M. O.
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10.0
/10
Reviewed 122 week(s) ago
Chúng tôi đi 3 người nhưng rất tiếc resort không có phòng gia đình mà kê thêm 1 tấm nệm ở dưới sàn nên không được thoải mái cho lắm. Khung cảnh tạm được, không đặc sắc lắm. Phong cách phục vụ tốt, nhân viên lễ phép, lịch sự. Resort gần điểm đón xe bus miễn phí của Hoàng Long và Vinpearl nên thuận tiện đi Vinwonder và Grand Wonder. Tôi ăn chay và bếp rất vui vẻ nấu riêng món chay cho tôi vì buffet sáng đa số là món mặn. Nghe gia đình nói món bún, phở buổi sáng ngon.
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2 people find it helpful
Nguyen T. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 122 week(s) ago
Bungalow khá ổn , dịch vụ tốt, nhân viên khách sạn nhiệt tình , polite, bãi tắm đẹp. Điểm trừ là điều hoà thẳng vào giường dễ gây cảm lạnh, và hơi nhiều muỗi.
5 people find it helpful
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