Was not told about the hotel amenities, shuttle if any, no welcoming information you'd expect from an American establishment. Room seemed like it was not well kept, stained chair,

Loved my short stay. Great staff. Perfect location. Clean rooms. Decent breakfast with local delicacies.

Staff speak some English. Beds are comfortable. Park across the street is nice.

Easy walk to Abay Park and the Shymkent Marathon start. The welcome cookie was good.

nice place to have some rest

Very quite, very clean, good location.

Courteous professional staff. Well arranged room. TV should include more English language options, e.g. Al Jazeera, BBC, CNN, MSNBC news.

Recommend more TV English news channels, e.g., BBC, A Jazeera. Otherwise, all was good.

Nice new hotel in a good location. Rooms, although small but have lots of storage space. and quite comfortable. Hotel has a small but nice/ clean spa/swimming pool. Breakfast not included in the room price. Charging for breakfast is quite an outdated concept, almost all hotels, specially high standard hotels offer breakfast free of charge.

Exceptional service for this part of the world. The hotel has a huge indoor pool and sauna, great for winter weather. Breakfast is a nice buffet with various international features.

Excellent hotel with helpful staff, good breakfast, comfortable bed, and clean. It's located right across from Abaya Park, so that is a nice touch. They also have a fitness room and swimming pool that they are very proud of. Changing money must be done at a bank, so you will need to walk about 5 minutes in the proper direction to do this.

Very nice hotel. Well trained staff

The hotel staff were helpful, the rooms extremely clean and comfortable, and the breakfast buffet was very nicely done as well. You can catch a city bus to the bus station if trying to get to Turkistan by minibus. You can also walk a few blocks to catch a city bus to the airport or one to the main train station in Shymkent. The memorial park is a few blocks away. A gem of a hotel in the city.

Excellent hotel, in extremely good conditions, very comfortable and also very good breakfast. The front desk staff are very helpful as well.

Very expensive hotel

P/P ok

Everything fine but the prices of extra services are exorbitant for the level of life /cost of living in Shymkent. 9.000 Tenge for a breakfast per person when in the city two persons can have a breakfast for 6.000 tenge, is really out of the question. The same for massage services in the wellness area (e.g. 90.000 tenge for a massage, when I paid for a double room 50.000 tenge). Completely abnormal pricing…

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People at the reception are very friendly. Good cost/benefit ratio.