Overall Ratings & Reviews Holiday Inn Express MARSEILLE AIRPORT by IHG, an IHG Hotel

Pictures were extremely beautiful but when we arrived hotel room was so cheap it was like a motel,not worth the price. But The receptionist was nice

It was within walking distance of the airport (25 mins) and the staff were very helpful.

This property is 5 minutes drive away from the airport. It is very convenient for layover stays. It’s located in a quiet business and residential area. Retail shopping and access to multiple restaurants are not available in the immediate area. I found the staff to be impersonal and matter of fact in their interactions with me. More warmth would have been appreciated.

Perfect, easy, clean airport stopover. We landed at the airport and only waited about 10 minutes for the shuttle. The room was simple but super clean and had everything we needed. The free breakfast was lovely, too.

Very personable and professional staff-always looking for ways to please the guests.

Perfect for an airport stay. Shuttle service worked well. Room was quiet.

efficient check in and clean and quiet

This property has no safe in the room, no telephone. If you need to speak with the front desk you have to go to the lobby to do so. The breakfast was horrible, the scramble eggs looked too wet, the bacon was overcooked, the orange juice tasteless, diluted too much. The area around has nothing at all. It feels like you were in the middle of a desert. There was another Holiday Inn across that offers dinner. The service was a 1 star. The waitress brought the appetizer ( salad) with the entree at once. We handed up eating the salad very fast before the main course gets cold. I was in France, I thought the people there know better than that. Anyway my first time and my last time.

Everything. Outdated, pealing wall paper. Terrible shuttle van driver at arrival to JFK.

Accommodation très appréciée à 4:30 le matin.

Floor in bathroom was worn and looked bad. Toilet paper holder was positioned wrong so paper roll kept dropping to floor. Toilet seat did not fit toilet. Towel rack could not be reached from shower because shower door blocked access to it; put a hook near shower door opening so bath towel can be hung outside shower door. Water and coffee cups upside down on unclean surfaces. Buy disposable cups in plastic wrap so they stay clean.

Staff very friendly.

We have had excellent service in the past at HI Express in many countries around the world which is one of the reasons we chose this hotel. It also offered shuttle service from the train station and to the airport, both of which we needed. Breakfast was also included. Our disappointment started when we called for the shuttle as required and was told a 5 minute wait. After over 20 minutes we called again and we’re told 5 minutes “maybe”. When the shuttle finally arrived the driver stopped about 40 meters away and was not helpful initially in putting our luggage in the van. Later, when we could not get the tv sound to work, we called reception and were told someone was coming. After waiting 45 minutes we decided to go out to dinner and asked that someone come to our room when we returned. The problem was easily solved upon our return once we knew how to operate the unfamiliar remote but the reception clerk seemed annoyed to have to come and assist us. We arrived for breakfast shortly after 6 am to a lovely spread of a diverse menu of “hot” and cold items. Unfortunately the scrambled eggs were cold and the sausages were barely warm. All in all a disappointing stay. Won’t recommend this hotel.

Very warm and friendly welcome thanks to Enzo and his staff! Diversified and tasty breakfast! Great shuttle service in a curteous and friendly manner! Comfy beds and nice shower too. à bientôt!

Amazing breakfast!

Pros: 1. It’s very near to the airport 2. It’s in the quiet area 3. Room size was OK to fit hardly 2 people Cons: 1. The bed sheets were not very clean 2. Complimentary breakfast was not satisfactory. All Croissant types were sour with over fermented dough.

Everything was good Everybody was smart and pleasant

A quick overnight stay however was dropped off at the wrong Hotel so had to cross the street to the correct one late at night.

They were very accommodating when we arrived early. I was very grateful!

Nice hotel for a short stay.