Overall Ratings & Reviews Hotel Toné

The worst hotel ive ever stayed in and what's more, the photographs are totally misleading. The maintenence of the building is poor, the cleanliness is even worse, the bathroom had no hot water, the windows are filthy and the wifi doesnt work in the room, which are also hot as there's a gap in the wall for the hot air to enter into. Such a shame as it has a great location and the misleading pgotograghs show this and the hotel in much better condition. Avoid like the plague!

Nothing

Terrible condition Hotel comparing to Tiuna(how come Tiuna is lower rated I do not know). Service horrible, room cleaning not done properly, towels not there(need to ask for it), replacement the same. Safe has been broken, lock to door also as well as airconditioning. I have been travelling many times around Latin America and Carrabeans and this is by far the lowest point you can go to. I am surprised it is even taken by such respectable website as EXPEDIA

The check in was terrible beacuse their system doesnt updated in the same day. Because of this, we had to wait more than 2 hours. They even required for a deposit, eventhough the reservation was already paid

Room conditions very poor air conditioning not working

It was very expensive but the hallways were under construction and it looked nasty.

Terrible experience at this hotel beautiful locations, but they need to improved or trained better their employees. The receptionist are not helpful at all. I needed it a clinic and they told me the only place to go was the hospital. In the emergency room I waited 3 hours just to see a nurse. After that I find out there was a clinic and private doctors by the center area. When I ask if they can search for something online they told me I have to pay in order to get access to the Wi-fi when I was telling them it was an emergency. My boyfriend lost his leather jacket when we complaint about it the receptionist gave us a paper to file a claim. She was more worried about her cell phone, but no manager or supervisor was available.

The worst experience i've ever had!!!! The hotel is no ta golf option in san Andrés

Great location, terrible hotel. The worst problems are: no hot water, salty water in the tap and showers, non-functional air-conditioning. We felt sweaty and sticky our sleepless nights there. In addition, the food was monotonous, the staff was often surly. The all-inclusive includes unlimited drinks, so there were plenty of drunk Colombians around the hotel.

thirty, the food not good (poor buffet). The people not friendly, the hotel ugly, no phone in the room, please never send tourists there. I sent the complain to "CORPORATION NATIONAL TOURIS OF COLOMBIA" because the others tourists do not going to the same hotel.

Not good customer welcoming. Rooms smell not good.

O único ponto positivo doi ficar de frebte para o mar. Café da manha sem variedade diarias e pouquissimas opções . Não tem frigobar, não wifi e não tem agua gelada. Frigobar é indispensável para este lugar em que não há tratamento de agua. Internet também é indispensável por se tratar de uma ilha turística e as pessoas virem de diversos lugares do mundo e precusliarem de uma boa conexão.

Me fue muy bien La comida muy abundante, y sabrosa

Pesimo el hotel , olia a humedad, los empleados eran mala clases, la comida era rutinaria y maluca y habia q rogarles hasta para q le prestaran una toalla a uno. Q mal servicio y q lugar tan desagradable.

El Hotel está muy bien ubicado, la mayoría de los empleados son formales pero algunos tratan es como de regañar cuando uno pregunta algo o pide algo, especialmente en el Bar y Restaurante. La ubicación del l Restaurante no es la mejor y la variedad alimenticia es mínima. Las instalaciones del Hotel deberían estar en mejores condiciones, pues generalmente mantiene lleno pero no le hacen el mantenimiento adecuado. Me pareció Excelente el manejo que le dan a la guardada de los equipajes después del check out.

Hotel muy malo, desde la atención, la comida, la habitación, todo malo, no hay exepciones.

Este es el.peor hotel que hemos tomado tanto que nos cambiamos para otro el hotel vs el.precio es una un engaño ESTA MUY SUCIO MUCHÍSIMA GENTE NO HAY AIRE SÓLO VENTILADOR EL los últimos pisos el.piso es.pintado todo se encuentra en pésimo estado...era nuestro aniversario y fue un caos...no es un hotel para el precio que cobran

Realmente yo lo pasé muy bien la atención fue buena en especial una chica de servicio. Al cliente de nombre DANIELA BENÍTEZ muy preocupada por la atención personas como ella hacen grande una empresa muy agradecida

si puede esperar 1 hora la entrega de su habitación y lleva toallas, ese hotel es para usted. la comida y ubicación buena

Muy mal no hay toallas demasiada humedad me arrepiento de haber elegido ese mal hotel