Overall Ratings & Reviews Sense Hotel Sofia, a Member of Design Hotels

This hotel is located in teh center of Sofia. The gym is ok, a little small for me, I felt a little claustrophobic. The sauna is good. The only ting I did not like - the car parking charges unexpected (20 euro per day), When I was booking the hotel there was no info about it.

Excellent location! Room very comfortable, staff was great. Coming back.

Don’t stay there!!! Bar closed from 11pm -12 noon. No room service after 9pm Waiting staff sat at restaurant tables smoking right up until the second it opens at noon. And refused to let us in at 11.55 am because all 8 staff were sat smoking. Rooms badly need upgrading. Sanitary ware falling off the walls. Balcony was a trip hazard. We booked the hotel because of the rooftop bar. A week before we arrived they emailed to say it would be closed. Joke

Great rooms, generous size, modern amenities Careful the rooftop is closed for renovations (it's their no1 feature)

Exceptional welcome and impecable assistance, promptly to help in all my needs.

It was fine - the hotel towels need to b in better condition and not worn out and frayed.

Room was not properly clean yesterday !! And we told them but when we arrived at 6.00 pm nothing had been done !! They clean a bit but not toiletries replaced , water

Sense hotel Sofia, while its location is undeniably convenient—just a short walk from many of the city’s major attractions—the overall experience didn’t quite meet my expectations. The proximity to key sites made it easy to explore without needing transportation, which was a definite plus. However, I was disappointed with the room and service standards. The room felt a bit outdated and lacked the comfort I was hoping for. Additionally, the service seemed somewhat inattentive, and certain requests took longer to fulfill than expected. While the location is fantastic for tourists, I believe there’s room for improvement in terms of the hotel’s accommodation and service quality.

It has been a weird experience. On one hand this is considered to be a unique-style hotel, but certain details were not to my taste. Positives: the breakfast room on the 9th floor - excellent views, ok food and service. The Jintu Asian restaurant on the ground floor - top notch. The pool and sauna area - ok, but the steam sauna was steamless. Negatives: my room was on the 1st floor among the conference rooms. Street view was nothing to enjoy. Door-type window blinds was the most strange thing I’ve ever seen. The shower door leaked water out onto the bathroom floor and I always had to use a big towel to collect it. The water pressure is simply to high. The most dissapointing was that the room didn’t look modern - had no USB pirts, chargibg stations and TV was difficult to manage with just a few programs really working. My conclusion - not worth its high price.

I like the rooftop bar

Excellent restaurant and rooftop bar.

We liked everything. Helpful staff, clean and quiet room, good breakfast, excellent breakfast staff including Slavka.

Very cool adn cpmfortable boutique hotel in a an excellent downtown location. Amazing rooftoop restaurant and bar with some of teh best views in town and an excellent cusine. I would have given the full marks for service except for teh fact that once again a cleaning lady from housekeeping stormed into teh room catching me in my birthday suit, seems to be a common theam in many hotels.

Great hotel and very cosy with a nice roof top bar/restaurant

This hotel was a great value because it was beautiful and in a great location. My room was huge and luxurious. Breakfast was really good if relatively limited choices. My only complaint was the service. They were pleasant at check-in, but they gave me a room on the 8th floor. When I mentioned that all the reviews said not to get a room on an upper floor because the noise from the rooftop bar, they accommodated me, but identified me as “noise-sensitive”. Bigger problem was that reception said I would not need a reservation for the rooftop bar after 11:00 PM (which admittedly I though was odd for a Saturday night if it was such a local hotspot). So I went to dinner, and when I came back around midnight, I went up to the bar and it was heaving, of course. The hostess was borderline rude, and had me sit at a table outside of the main bar area. After waiting for 10 minutes with no further attention, I went back up to the hostess station and asked if I could order a drink, and she begrudgingly took my order and then delivered the drink a couple minutes later. As I was finishing my cocktail and getting ready to leave, she came up and told me they had a place at the bar for me and when I declined, she seemed a little annoyed with me. Check out was also a little clunky, because even with a deposit on file, which more than covered my charges, they ran another charge on my credit card, which made me a little uneasy and honestly, the explanation was not very clear.

The hotel is very well located, within walking distance to several attractions and has excellent amenities. Highly recommend staying at this hotel!

Spot on , great location

The roof top bar and restaurant are great.

The hotel was amazingly nice. Spacious comfortable clean room and the breakfast was outstanding. The view from the rooftop bar is also spectacular.

Staff is great and are willing to help. The hotel is located in a perfect location overlooking great sights and close to everything. However, be prepared to hear loud music until midnight since the bar is on the top floor. We were in a suite and could not sleep until they closed the bar. Additionally, the pool is only available for one hour a day for kids under 14. Not a family hotel.