Overall Ratings & Reviews Hotel Carretero

Everything was great the staff need a little be more professionalism ...

At the time of the registration I was told they only had one adult in their system and I needed to pay for the second guest. They printed the reservation where clearly said one adult one child 15 years old. It took very long the check in. They wanted me to sign a paper with my last name misspelled and without giving me a copy. Next day and the whole week they were asking me multiple times for a copy of my second passport (why didn’t they gather all paperwork at the time of check in) even though I told them I was going to provide it to them before checking out as I was attending my moms funeral. The staff was texting me from personal cell phones via WhatsApp very uncomfortable, unprofessional and unsafe. Front desk manager Dora was rude and disrespectful. She denied any access to any other chain of command. Housekeeping personal and service were amazing. Front desk looked like traumatized team directed by Dora. She has no sense of respect for guest of anyone, she thinks her word is the only one. I sent a complaint to front desk management and surprise the manager was Dora and she receives and processes the complaints. Every time I passed by that front desk she was yelling at one of her employees, very negative atmosphere. The room was very cold, it had no heater. The pillows were old and not very comfortable.

Great Hotel, much better than most 4 star hotels in Europe. Spacious rooms with 5 star linens

Todo fu satisfactorio

Nice place

Overall good. The only issue is if you come by car indoor parking is small you may not find a space available and on Sunday’s the city shuts down the main avenue from 8-12 for cyclists

The customer service at the front desk, house keeping and restaurant is outstanding, I will come back over and over again

Everything was really good!

It’s nothing close to the pictures they have on the website All the noise outside the room can hear it

Nada

Great

This hotel looks and feels outdated. Starting with the one-person size elevators to the lack of A/C in the rooms. The hotels need a lot more maintenance and better housekeeping. The staff was friendly and did their best with what they had. I don't think I will be staying here again.

The hotel was well maintained and clean.Room accommodation was well supplied. The staff in general polity and helpful . For the price was an excellent choice.

Unbearable heat in room. No air conditioning, no fan, no way to get cool. Front desk manager, Ms Dora, refused to resolve or give discount.

Excelente

El hotel es muy frío, en los pasillos se demora en encender la luz, muy pequeño el ascensor, el desayuno regular pero el almuerzo y la cena excelentes

good location and clean

Close to Centre of City. Clean and Pleasant Staff. The Gym is great also.

Good and comfortable

This is the best hotel in downtown Manizales, very convenient location and close to El Cable and all interesting spots in the city. My stay was amazing