Overall Ratings & Reviews Havana Nha Trang Hotel

Dear Havana Nha Trang Hotel Management Board, I am Dao Ngoc Bao Phuong, a guest staying in room 1917. At around 9:25 am on May 2, 2025, while having breakfast at the buffet restaurant on the 3rd floor, I had an unpleasant experience. When I went to the egg counter, I asked for a soft-boiled egg from a male employee (wearing glasses and a black mask), but he did not respond even though I repeated it 2-3 times. His attitude was quite indifferent and unpleasant, and he did not show any hospitality towards the guests. He looked at me and turned away without answering. Later, a manager appeared and helped me get the egg, but he explained that the employee “did not hear”, which I felt was not satisfactory because he clearly saw me when I spoke. I am a customer who has been to the hotel every month, and always trusts Havana as a familiar resort. However, this time was a really disappointing experience for me. I came to the hotel to rest, relax, and enjoy the service. Therefore, having breakfast should be comfortable and enjoyable - not facing such unprofessional attitudes from the service staff. I respectfully request that the Management Board can extract the camera at the egg counter area during the above mentioned time to verify that the incident I reflected is completely accurate. I hope the hotel will take appropriate measures to improve the quality of service and ensure the best experience for customers, especially loyal customers like me.

I have a visa so I stay at this hotel! I haven't been to the rooftop skylight yet.

Because I went on the weekend, the number of guests checking in and checking out was quite crowded, the frequency of room cleaning to deliver to guests was also slow, so the time to deliver rooms to guests was later than the hotel's scheduled time. However, the staff was very friendly, the breakfast buffet was rich and the room view was beautiful, which was a big plus for the hotel. The tunnel leading to the sea was very safe for families with small children.

Everything was great Ok.hehe.will be the place for next vacation

Nice clean hotel, friendly and enthusiastic staff.

Thank the hotel for caring and sending a gift to the birthday of a member of our group. Regarding the hotel's service, there is no need to discuss it because for the past few years, I have always chosen Havana as a place to stay when I visit NTrang.

Nice room, clean toilet

Reasonable price, nice location, nice view, many amenities

The room is not very clean, too many Chinese people

Good service and clean room. Great to stay.

At first, I was satisfied with the room provided, but the plug for the bathtub was broken, so it couldn't hold water. Later, when I requested a room change, the new one was somewhat different from the original. When I asked if they had another room of the same type, they insisted they were all the same, which seemed like a bit of a lie. What I was most unhappy about was that the bathtub in the bathroom was too small, and the shower equipment was attached to it, making it very inconvenient for showering.

Mọi thứ đều ok trừ việc tivi không kết nối internet

Mọi thứ đều tuyệt sẽ ghé lại nếu có dịp đến Nha trang

5-star hotels should be assured of all services. The bedroom is clean, fully equipped. Central location in Nha Trang so it is very convenient to move. Wonderful Nha Trang beach.

The room is okay, the breakfast is varied. However, the reception hall is a bit poor and the procedures are slow. There is no support staff to carry luggage to the vac room to check out. Bad reviews are no match for a 5* hotel.

Great! Everything is good ♥️♥️♥️♥️

How wonderful! Everything is good! Next time we will stay again

ห้องพักวิวดี กว้างขวาง เดินทางสะดวก ชั้นดาดฟ้ามีคลับ อาหารอร่อย เปิดเพลงดี พนักงาน สื่อสารภาษาอังกฤษได้ดี

Nhân viên thân thiện, nhiệt tình; tuy nhiên CSVC của khách sạn thì hơi cũ, chưa xứng với khách sạn 5*. Bar âm thanh hơi lớn, xập xình cả đêm. Nhà tắm sạch sẽ, rộng rãi nhưng cống thoát nước bị xộc lên mùi khó chịu nên mất cảm tình. Ổ cắm điện trong phòng không thuận tiện vì chỉ có ổ cắm 1 bên giường View phòng đẹp, trực diện biển Buffet sáng ổn

We were very happy with the service of Havana hotel, and definitely recommend it to everyone