Overall Ratings & Reviews The Royal Snail

The air conditioning- if there was any- was certainly not working. It was very hot and the room never cooled down. The first thing I check when I travel abroad is to be sure the facility has air conditioning. I feel it was false advertising to say this property had air conditioning. The room was musty.

Great staff!

A fun place to spend a few nights when visiting Namur. The air-conditioning was great in the hot July weather when I visited and my little balcony, which I was not expecting, was a treat. I often travel solo and take Expedia's recommendation of the suitable room for solo travellers. My room had a single bed which had a comfortable mattress but was a bit on the small side for a 6ft2 man!

The bed was super comfortable, although room was a little on the small side it was very well appointed

It is a very nice boutique hotel in Namur (probably unique as far as I know). The restaurant is excellent. Only the breakfast could be improved. But overall, a really pleasant stay.

The hotel is very nice, rooms are large and nicely decorated. Amenities are lovely.

Best!

One of my favourite hotels that I stay in

we have stayed in this hotel many times in the past but sadly now needs a good clean and update. expensive breakfast

Staff was nice and helpful, super nice view, original rooms

Aircon was noisy with no way to turn it off, otherwise very comfortable stay

My husband and I stayed for 1 night in this hotel in May '21. The location of the hotel is excellent: close to the Citadel and the Meuse river. The hotel staff is multi-lingual, and very helpful. We opted for a standard room with a view of the pool at the back of the hotel, because it was bigger and probably quieter than the Deluxe rooms with views of the river at the streetside. Parking was free,on the street in front of the hotel. The room had a comfortable double bed,a desk with a minifridge enclosed,1 chair, a red alcove with a seat, a closet with a safe, a see-through shower and a sink with design amenities in the room, a separate toilet, and a small balcony. There was a flatscreen TV and free WIFI too. The room was soundproof, quiet and very clean. The dinner in the hotel was a bit of a disappointment: although the food was very tasty, portions were very small with few accompaniments and the wine was on the expensive side. Breakfast however was ample and very tasty. We could choose between a sweet or hearty breakfast or we could get a combination of the two (which we did). On top of that, we could opt for eggs any style, fruit and juice. As long as there are Covid-restrictions, breakfast is served on a tray in the room at an hour of your choosing. There isn't much space to eat it, though . One of us could sit on the chair at the desk, the other one had to sit on the bed. We had a very good stay here, and we will stay here again when we are in Namur.

Second time we stayed and just really satisfied with staff room as well as easy parking.

Nice stay, good hotel. Comfortable.

An hotel where I felt at home. Welcoming staff always ready to help customers. The restaurant inside the hotel is great as well as breakfast. Would certainly go back.

We'd hoped for a fairly luxurious stay, but had only warm water for the bath on arrival, and despite detailing the problem to the hotel staff little effort was made to rectify the problem, so we still had no hot water on our second and last night. The restaurant menu appeared to provide nothing for vegetarians so we ate elsewhere. The room was small, and most of the floor space was taken up by a table that ran the full width of the bed. Very disappointed.

Lovely place a hidden gem.

I was very glad I hadn’t paid over £200 for the room plus £60 for breakfast as the hotel was dirty and in need of refurbishment. We stayed at a Holiday Inn on the trip which only cost £75 which included breakfast and was a far better hotel with friendly staff. It was also immaculate.

Fantastic little hotel! We had a small suite for four people but can imagine that the rooms are just as posh. Strange though that they charged for tea/coffee minibar-style when there was a cattle in the room. Great service and staff but a minus for not being able to fit hotel guests in for dinner in the hotel restaurant and options were few as hotel is located a fair bit outside Namur city centre. We were suggested to go to the bistro at the casino some 300m down the road which was ok, but not what we expected.

There was a smell of toilets that was persistent in the lobby/reception area. I was thankful I hadn’t paid the rack rate for the room - it would have been daylight robbery. As it was I think there is not great value for money at this hotel.