Holiday Inn Express & Suites SAN ANTONIO - FROST BANK CTR by IHG, an IHG Hotel

Explore Holiday Inn Express & Suites SAN ANTONIO - FROST BANK CTR by IHG, an IHG Hotel
8.6
Very Good
From 662 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

8.2

Service and Facilites

8.8

Traveler Reviews Holiday Inn Express & Suites SAN ANTONIO - FROST BANK CTR by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Stacy
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My stay was a bit of a mixed experience. Room #103 had a strong smell of paint, and the sheets didn’t appear clean, so we ended up sleeping on top of the comforter. The remote control didn’t work, which was frustrating. On the bright side, the swimming pool was enjoyable and breakfast was really good. Unfortunately, my children coughed throughout the night, which made us uncomfortable, but we didn’t want to cause any issues during our stay. I decided to wait for the survey to share my concerns. It might be a while before I consider staying here again.
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Saravana Balaji
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff should male sure if the room has any issues before letting out. The bathroom door does not lock. No hot water. Even if we tell the staff, they say they do not have maintenance which is not acceptable at all as this is not a motel.
Aida
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Loved it! Rooms are clean. Staff is nice and breakfast was good. They even have to go plates so you can take to your room. They have Dove for shampoo, conditioner, body wash, and body lotion available.
Cleopatra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Late check it was perfect. Quick and easy
Amanda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice and homie, will stay again next time we are in town.
Paul
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I liked the fact that everyone who worked at this hotel were all nice and friendly!
Candra
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The stay was great. Nice and clean. Will stay again
Alberto
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

It was a clean room, but lots of.noise due to being next to freeway
ANNA
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Had to get key cards rescanned every day, elevator not working, told we could check in early by phone, drove 6 hrs to be turned away. Lights in bathroom didn't work, shower went from hot to cold.
Gloria
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

It was pleasant
Angela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I loved it was by restaurant's and a Walmart. After our concert we were able to eat at a 24 hour Whataburger. Very beautiful rooms and excellent staff
josue
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very helpfull staff
Debra
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The room was good. They offered breakfast for a good while and refreshed everything on the spot. The hotel itself was clean but our room did not get cleaned or our trashed thrown the days we were there
Caleb
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent Service/Hospitality. 10/10 Highly Recommend and Will Definitely be Booking in Future. Our Room was Clean, Pool very Nice Breakfast was Fresh and Delicious. No Issues Whatsoever. Professional Establishment. We Enjoyed Our Stay.
RAVINDRA
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Shower is very bad, when every one close their door we have to wake up as it is our door ,full noisy and disturbing
Samantha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The stay was Great! Beds comfy, shower clean, AC Great, the only thing that was a little inconvenient was the Elevator Stopped working & I was on the 4th floor but I understand that is not something the staff could control. All in All it was a Great Stay!
Jimmy
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Receptionist wasn’t very welcoming. Elevator wasn’t working kinda bad while we was on 3rd floor.
Melissa
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

very clean
Eric
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Everything was great! The only mishap was the elevator broke the night before we checked out and was still out when we left the next morning. Not the fault of staff. Overall great experience
Eliza
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The proximity of this hotel to the Frost Bank Center is fantastic. Everything was going well until the elevator went out on Saturday. Come Monday we had to make several trips up and down the stairs at check out.
Number of reviews per page
20
40