Mouldy walls, empty bottle of shampoo, noisy room, breakfast with limited choice and very slow service it took 10 mins to get some warm milk, pool with no lights, dirty sauna,

Despite having reserved a royal suite room upstairs with a garden view which we had stayed many times as a repeated guest they put us on a lower level room with bad smell , mouldy walls, no shampoo, the bedroom upstairs was very noisy, a machine outside didn’t let us sleep, the breakfast is very average, watery orange juice, very little fruits . It was the last time we will stay at this hotel.

I’m gonna make this one really short. This is the best hotel in Brazil. Everything about it is fantastic. Great food, great location, great service, great everything.

Gorgeous well kept historic property. The breakfast the the afternoon tea were outstanding. We forgot our jackets in the room's closet. The hotel staff found it. We gave them our location, a hotel in Rio de Janeiro. They mailed to us, and 2 days later we received our jackets. Outstanding hospitality service.

Great atmosphere and great property!

Best Hotel in the World.

Overall great property.

Great and quiet place

It needs more maintenance & cleaning, specially the swimming pools.

Loved the stay. Location is great. Walking distance to everything. English speaking staff available. Highly recommend if you want a break from a big city.

This hotel is even better in person! The service was outstanding, the hotel is absolutely beautiful and the rooms are really comfy & well decorated. The breakfast area is stunning with animal art/paintings all over, wonderful music playing and the food was delicious and varied. 10 out of 10!

This hotel is even better in person! The service was outstanding, the hotel is absolutely beautiful and the rooms are really comfy & well decorated. The breakfast area is stunning with animal art/paintings all over, wonderful music playing and the food was delicious and varied. They even made “sagu” for us and this wasn’t even on their menu. 10 out of 10!

A gorgeous, comfortable and unique hotel located in the heart of historic Petropolis. It gets a 10 out of 10 from me and my family!

Excellent!!

Beautiful hotel, wonderful staff, and delicious food. Perfect setting for a trip back to the Brazilian Empire.

Beautiful hotel and amazing service.! I will definitely come back.!

The hotel has a excellent location and its an old palace , rooms are good and in clean condition , great surroundings and gardens, best choice in town

Superb experience . Professional staff, attentive at all times . We had an issue with the car and they were very hands on . Security was excellent . Felt safe . Breakfast delicious and the young lady who waited on us so nice and professional. Wonderful place.

The ambiance and the location of the hotel were perfect. The grounds were impeccable. Breakfast was delicious and served in a beautifully decorated ornate salon. Would definitely stay here again!

Really charming