Bathroom toilet run all night, breakfast wasn’t included which should have been. Not worth the price plus it’s located next to the ghetto which isn’t shown in the pictures.

Staff was excellent from every transaction we had with them. Very friendly and helpful. Only stayed 2 days yet the staff knew us and greeted us when we saw them. The room was great. A little cold but they helped us regulate the temperature.

The hotel is LOVELY. Absolutely beautiful. Room was very nice. It is in the middle of Casco Viejo. Convenient. Walkable. It also means it's loud when there is a wedding at the venue next door or just night time fun. The bells from the church across the street start ringing at 6:30am on Sundays. Stay for the beauty and convenience and know it may be loud.

Do not accept a room facing the square! Loud music from various establishments until 2am! Impossible to sleep. Rooms are tired, balcony was dirty and staff lethargic...

Old classic hotel with wood floors and nice furniture. Major problem was the music blasting from the rooftop bar at Casa Casco...directly across from this hotel. Very loud music until about 12:30 am...Wednesday through Saturday. The staff moved my room to the other side of the hotel after one night of this.

The bells. They’re real LOL but great stay and such a cute town. I loved it the rooms and service were amazing and the pool was better than the photos

The staff was great. Breakfasts and dinner were also very good. The location was the right place to be for a visitor. Points to improve, the floor of the room was not clean, we clean it and after we realize the personnel sweep the floor instead of vacuum it. It would be a plus to wash it too. We had a suite (105). There is one switch for the living room and the bedroom, consequently, we cannot work in the living room when one person want to sleep. It takes a lot of time to get hot water from the shower, maybe two minutes (estimate). The safe was not attached to anything, a bad person could take the safe and leave. To finish on a positive note: we had the space we wanted.

The room was clean and the staff where wonderful. My only issue during my stay: the bed was very hard and hurt my back every night. The sheets on the bed were only changed every three days so for a week stay two times. The room glasses that where provided where never replaced with new ones. I would still come back for the location is great.

Beautiful, comfortable!

Staff was very friendly and helpful. Room was clean. Location was ideal.

Beautiful hotel with amazingly spacious rooms. Really wonderful and professional staff. Great location. We took one star off for the horrible breakfast we received as part of our booking package on our first morning there. I couldn't get myself to return, though my husband did and he reported no improvement. So we essentially wasted money on the package with breakfast included. Having said that, there is a wonderful cafe around the corner. We would happily stay here if we ever return to Panama (we just won't include breakfast in our package).

A beautiful old-fashioned hotel with a wonderful restaurant. We loved the breakfast and, on our final day, we had a delicious lunch there, too. The staff, from the porters to the reception, from the housekeepers to the restaurant staff were all great.

Perfect location with attentive staff and nice rooms

We enjoyed the location and how beautiful and friendly the atmosphere was. Very helpful staff at each entry added a constant sense of being safe. The beds were wonderful and setting on our was such a treat.

It was all superb

Nice views from balcony

The staff were absolutely amazing; every single one of them; from the receptionist to the doormen. 5* plus. The shower has intermittent hot water. The coffee machine didn’t work. The TV channels were missing. And our room was outside the church. The bells rang ‘loudly’ from 06:30 right through to 22:00 every day; Sunday to Saturday. Breakfast area had real character … but the food was cold. Bar lacks ambience but they make a grea G&T. The pool area worked but it’s a tad smaller in reality than the hotel photos. Central location but church bells at the back and loud square at the front. The hotel has real character though and the area is very safe. UBER drivers park outside; amazingly quick service when you need to get around the City. But we aware of The Bells.

Best hotel staff and clean!

Beautiful room with balcony with view of Merced church. Church bells rang in the New Year with fireworks in background—it was magical. Room is spacious and clean and gorgeous. Staff is very helpful and friendly. Food is excellent. Best hotel we’ve stayed in a long time.

Exceptional service stands out at the hotel. Front desk, bell hops, and bar staff Ivan and Johnathan were amazing. We used the small gym it had some weights and treadmills, pool area is charming. Unido coffee shop is adjacent serving geisha coffee. The only issue was the church bells right by the hotel, but nothing hotel can do they are living with history of the church. The square was lit up for the holidays with music super charming and insta worthy pics.