Overall Ratings & Reviews Maalu Maalu Resort & Spa

The staff was very friendly and the yoga session conducted for us in the morning is very good. The yoga instructor makes a real effort to help us learn yoga. Food was nice and the rooms were clean. Overall, it is a great place to relax and spend a weekend. I would definitely return to this hotel again.

I had been looking forward to stay in this place for quite some time but my experience and expectations was so different. The atmosphere of the location is fantastic. The hotel is very old. Had a bad smell in the room which was so unpleasant and uncomfortable to breathe in. Not suitable for asthma and allergy sufferers. Air conditioner was not working properly. Not much facilities in the room to keep your belongings. Room was very small compared to other hotels around. Washroom doors were so hard to open and close and make huge noise. Sleep was so awful. The hotel is located in the Tamil speaking region but only singhalese were used to greet. Either they use English or use both the national language. The manager on every meeting starts his conversation in Singhalese. They need to treat both the national language equally or else use English. Overall it’s overpriced and not worth for the money. It’s expensive compared to other hotels around but not value for the money. I sincerely request the Hotels.com to review this place before applying the price. I was totally disappointed with the entire experience and stay at this place.

Highly recommended. Had an amazing time, Friendly staff, clean beach with great food and drinks.

We felt that the place (in reality when get there), is a bit tired and getting worn down a bit. It's quite minimalist and sparse. The beach is lovely here though. They could do with revamping the pool area and having a nicer atmosphere. Pool is saltwater also. Not an issue for me, but might be for others. The place was deserted when we were there. Which was nice in some ways, but awkward in others. The service at meal times was pleasant, but a bit too fussy and always coming back and forth to the table and not letting you relax and have some peace and quiet. The beverages are quite expensive and so is the food. The buffet dinner was good though and a nice big selection. Which we felt terrible about, since it was just a few guests, with so much food prepared. The wifi in the place was very patchy and kept dropping out. Mostly with the in-room wifi. The bedroom itself was fairly small.and there was lack any plug sockets next to the bed. Which always annoys me and makes no sense. The bathroom was huge and clean. Although the bathroom and shower backed up to where alot of staff would chat and make noise. I was surprised that a lot of the staffs English was quite poor. Some simple requests and questions, were met with confusion. Overall, its friendly service for the most part. Restaurant staff are very nice. The place just needs something else added around the grounds of the pool to create a nicer feel.

A lovely calm atmosphere. A boutique feel about it. One member of staff, Ashok Kumar (head of front office management) deserves special special mention and praise. Thank you Ashok.

Nice place to relax

Amazing hotel with amazing facilities and staff. Loved the snorkelling and buffets. The rooms were comfortable and clean. We will return.

Beautiful resort and location. The infinity pool overlooking the ocean is stunning. Rooms are comfortable although starting to feel a bit dated. The bathroom is huge, very clean with a large shower. Only thing to keep in mind is that the ocean gets a bit rough in December and when we were there the beach was closed therefore the pool became very crowded. We were told best time to go is May-August.

Great place. Stayed here for three nights in total. Food is really good with wide selection to suit all diets and tastes. Right on the beach and huge vanishing pool surround by lounges and the villas it's not overcrowded or on top of each other.

Room was gorgeous with amazing bathroom. Hotel is located right on a stunning beach with beautiful sand. No problems getting sun loungers. Hotel reception very helpful at arranging snorkelling for us. Maalu Maalu is beside a lot of other hotels along the beach but when we wandered along the beach this was our favourite. I would definitely stay here at Maalu Maalu again and highly recommend.

the front desk check in slow waiters courteous & welcoming

The checkin was very slow & inefficient. The hotel was not aware of my request for twin share room. They had to put a single bed into a room with an existing double bed. Our room was downstairs which was fine, but the occupants staying upstairs had small children who woke up early around 5 am and ran around their room & made a lot of noise. There was no soundproofing of the rooms. The other really big disappointing issue was the wifi. It was not only very difficult to connect in the rooms but also difficult in the lobby and other common areas. Overall although the hotel was in a beautiful location, the facilities & lack of wifi made our stay not enjoyable.

It was amazing. The Staff are nice and helpful.

Very nice place to stay !

Very nice hotel I love it hotel staff is very friendly good service

extremely polite and great service like most properties in Sri Lanka. Good restaurant and very near to to get on a safari if you are planning that

We stayed here for 5 nights at the end of our 3 week holiday and was hoping for a relaxing few days and it was everything we thought it would be. The rooms were lovely especially the bathroom.. The only problem for me was that it was quite dark and I had trouble putting on my makeup..There was always plenty of food at breakfast and the evening meal and one night we had a meal on the beach with our own chef and waiter and that was so lovely with the most amazing prawns, lobster,crab, tuna and so much more and at such a reasonable price too! The staff were all absolutely fantastic and couldn't do enough for you, it was so lovely to get up in the mornings and look out to sea, such a relaxing place to spend at the end of a busy few weeks.

The stay was ok until at checkout the staff accused us of stealing towels. This ruined our whole experience

Very good

The hotel itself it's nice, but the good service stopped after the refreshing towel and lovely sorbet at arrival. No one is around to take your order for drinks during the day. You need to go and get a menu yourself, then go and place an order. You can have lunch outside only up to 3 o'clock, and dinner was only served inside for the first 2 nights of our stay (it would be much nicer to dine closer to the beach/sea). The staff was very very nice, but poorly trained and managed, so the service was very poor. No vibe at all.