We were made welcome in the hotel and would definitely stay again

The property is very clean, staff are very friendly and helpful. Massive thank you to the restaurant staff in particular Mircea and Kip

Yes

Good location very accommodating staff and helpful!!

Excellent hotel. Friendly, helpful staff. Very close to the centre of St Helier.

A great Hotel to stay near the shops, friendly staff, parking, bar & clean tidy rooms. Worth going back to stay again.

So friendly and welcoming Old style, old fashioned service, in a positive way, values and hospitality a plus

Very nice hotel, nice room but every time the toilet was flushed it made a horrendous noise until the system filled up and the room had the smallest tv I've ever seen in a hotel plus hardly any of the channels worked apart from those a very nice hotel

Handy for the town centre. A bit dated inside but the room was comfortable & clean & the breakfast was good..

Clean,friendly reception staff but hotel dated, clearly aimed at older generation. Breakfast -buffet very basic, no catering for dietary needs, had to request non dairy milk several times. Slow service at breakfast & both continental & cooked options were disappointing. Tea & coffee in room, no shower gels/shampoo/had to purchase if required. Wouldn’t use again.

Really nice, helpfull, situated and clean. But...... A small but. You've gone back in time here and most of the patrons are from the same era. Would still go back though.

Clean & tidy

A friendly hotel in an excellent location

We had a wonderful stay at Norfolk Hotel! It was very clean and cozy and the staff were very kind and accommodating. I highly recommend it and plan to stay there again for our next visit to St Helier.

Hotel staff were very friendly and helpful Service for breakfast and dinner was very good. Hotel was comfortable and clean. Spacious room. Easy 10-15 minute walk from St Helier bus station. (Bus stop right outside front door - I didn't use but goes to bus station for other connections.) The hotel is quite dated in decor and facilities. Our bathroom contained high sided bath with shower in - ok if you are physically able to get into it. Also there wasn't a blind on the bathroom window which meant it was very hot due to the sun blasting in through it for most of the day. No modcons like Aircon - just windows and the hope of a breeze when the weather is very warm. The breakfast and dinner are simple, limited variety. However the food we had was very good.

Overall a pleasant stay, bed could have been better as it was 2 beds put together as a double. Food and staff were excellent

Very central in Jersey close to the beach

Clean and comfortable hotel. Food choice was limited.

A 10 min walk into centre bus station where you can access anywhere in the island.

Rooms were a little bit tired. Shower was not the best, very slow and difficult to adjust. Staff were fantastic, very welcoming.