We arrived late and the attendant was very nice and pleasant. I made a call to the attendant because the water was cold and could not take a shower. Ten minutes later the water was still cold. I called back and another person answered the phone and was extremely rude. She said the mantenance people were gone and I have to wait until 9AM the next day to have hot water. When I told her that I needed to take a shower that night and the next day she hanged up on me. I proceeded to go the reception area which is very hard to do because there are about 120 strairs I had to claim. She had me there waiting for about 20 minutes while she was on the phone talking to somone and first told me room 406 was available and 5 minutes later said that was not available because it just got reserve. So I said well is reserved for tomorrow so I can stay there tonight and then tomorrow you can move me again. She refused and gave another key of a 300 room. When I got to the room it was the same the water was cold so I have to go back to the reception area and get another key and it was the same finally I said it is your job to find me a room. I am 71 years old at midnight looking for a room and claiming 120 stairs every time . Finally she sent someone to help me with a gentleman from security. This person was helpful and find me another room. While this was happening there was a loud party downstairs until 3AM. When it was over people came back to the rooms talking and I can hear peo

We arrived late and they gave us a large room with decaden wood. The water was cold and advised the management. She told me the water will be fine, but they never fixed it. The late mananger arrived and was very dimissive of my situation and haned up the phone on me. So I went to the counter and she gave key after key of eooms that were worse or the same. She was very nasty and inefficient and treated me worse than a dog. They also haveloud music until 3AM in the morning in a Monday evening. The guests were talking and throwing up after their big party. There were no consideration of the guests staying there. The bed had crowling insects all over and to end my ordela I could not open the door after I got up. All there is old and not useful. I wanted to return my money for two rooms and they refused. I recommend the Holiday Inn for the sam price in Las Palmas.

The pools are great and the staff are nice, but the waterslide wasn't working (July 2025), you are not allowed to bring any food/drinks/snacks into the resort, the beds are quite hard (but tolerable). There was loud music quite late into the night and the rooms are not soundproof. We didn't hate it, but we wouldn't stay again. We paid extra for the 2-bedroom family room and there were air conditioners in the rooms, but im not certain all the rooms do. It's also worth knowing in advance that the security guards at the gate swap your ID for a card when you drive in and out. This disnt cause us a problem, but caught us off guard.

Nice place to atay

Excelente!!!

Seems like out of business

El personal es atento. Nos habían asignado una habitación que estaba en ese momento en remodelación así que al entrar y darnos cuenta, tuvimos que volver a recepción a pedir ayuda y nos reubicaron en otra habitación, amablemente. No hay teléfono en las recámaras, lo que hizo que camináramos del edificio de habitaciones a recepción. La tele nunca nos funcionó y como teníamos que volver a caminar para ir a recepción, mejor nos dimos por vencidos. No hay aire acondicionado pero el ventilador sí ayuda para el calor. La habitación es sencilla y sí le falta un poco de remodelación pero para nosotros cumplió con la función de descansar una noche previo a continuar viajando en carretera.

Food is not allowed inside the hotel

Beds not very comfortable

Las instalaciones estuvieron bien

El personal es super amable, las instalaciones son cómodas tienes todo lo que pudieras necesitar para disfrutar la estancia...el colchón un poco duro pero eso es cuestión de gustos

Todo muy bien, no tuve oportunidad de ir al restaurante pero espero pronto.

Muy bien servicio

Colchones muy duros. Y raro su personal de la recepción.

Las camas individuales están súper duras e incómodas, algunos toma corrientes no servian y el hotel ya está viejo

No me gustó que no se respetará mi habitación. Pague por un cuarto con 2 camas individuales y me asignaron una habitación sin buena ventilación con una cama matrimonial

A la hora de hacer el check in y check out el personal nada amable...por el contrario todo el personal en general amable..

Gracias como siempre

Las habitaciones muy pequeñas

Muy lindo y acogedor