Overall Ratings & Reviews LeBlanc Saigon

Hello, Thank you for your feedback. The hotel would like to share with you more information and details as follows: 1. The hotel address is 416/2 or the old number 414 (Behind), so you can understand that the hotel is located in an alley. Although cars cannot get to the location, the hotel is only about 10 meters away from the main road. 2. On all booking websites, if any amenities are not shown - it means that the hotel does not have that amenities. Therefore, you can see that LeBlanc Saigon Hotel does not have an elevator icon. This is how online booking websites display. 3. After checking the system, the hotel confirmed that it completely delivered the correct room type to you - the lighting in the room is different from what you actually feel because the photo was taken when the entire curtain was pulled to receive sunlight and was taken in beautiful sunny weather. So during your stay, to get the light as in the photo, you need to open the window curtains to let in the light. At the same time, the light will also depend on sunny days, and rainy days. 4. Because we did not receive feedback that the water faucet in the room was leaking, the hotel could not handle it to resolve this inconvenience in time for you. Sincerely thank you, LeBlanc Saigon

Hello, Thank you for sharing your detailed experience of staying at LeBlanc Saigon Hotel, Looking forward to serving you again in the future. Thank you, Thinh.Nguyen Sales and marketing manager

Dear Sir/Madam, Thank you very much for your valuable feedback. I would like to clarify that the young man you mentioned, whom you assumed to be our staff member, is not part of our team. I can confirm that, at LeBlanc Saigon, we have not had any male staff members from that time until now. It is possible that you may have mistaken a friend of our staff for an employee. If you have any further questions, please do not hesitate to contact me. Best regards, Thinh Nguyen Sales and Marketing Manager

Hello, Thank you for your response. Sincerely apologize for the air conditioner leak problem during your stay. Because the air conditioner water leak occurred during the night and the hotel's technical staff had an emergency and could not be present that night, so they were unable to resolve this problem. In addition, the hotel would like to share more about the waiting time for check-in at the hotel. At the time he arrived to check in, the receptionist was assisting another guest at the front desk. Therefore, the staff cannot immediately check-in for him but needs to complete the support for that guest according to the principle of queuing in order. We hope for your understanding. Thank you, Thinh.Nguyen Sales and Marketing manager

Hello, Thank you for sharing your memories at LeBlanc Sasigon. I wish you success in your studies and career. Thank you very much, Thinh.Nguyen Sales and Marketing manager