Overall Ratings & Reviews Holiday Inn Express & Suites FRANKENMUTH, an IHG Hotel

Hotel was very clean and great location !!

Due to bad weather we arrived 1.5 hrs early but room wasn't ready. Asked to use pool while we waited for our room and was first told yes, then older man said no, not until room assigned. At 2:40 we were given a different room. The room was quite small for 4 people but was very clean. We also had to request to get room straighten and fresh towels. Breakfast was nice and the staff running it were very pleasant. The housekeeping lady was very nice and promptly tended to our room while we were at pool.

Enjoyed staying here very much. From the beginning to when we checked out, to go home. This hotel had very friendly staff, property clean and very convenient to Bronners and Birch Run Outlet. Will definitely stay here when we return in the spring.

Nice location, across the street from the River Place Shops

Hotel is beautiful but the walls must not have any insulation because we could hear every word from people in other rooms, the hallways, and from the lobby. Also people walking around sounded like a herd of elephants above us. I was disappointed that the guy working the front desk allowed a group of people raising ruckus in the lobby and halls until 1am! We called asking for it to stop several times over two hours before it finally stopped. Would not stay here again for these reasons.

It is close to shopping, dining, and the breakfast was wonderful!

Property is located close to major events that take place in Frankenmuth.

Nice location. Easily walkable to almost all the attractions in town. Property is slightly dated. A refresh wouldn't hurt. Thevstaff was excellent, friendly, helpful and full of advice.

Good place to stay overnight A little disappointing that there was no hot tub by the pool . Breakfast was good Our room has a nice view by the Main Street

A-1 I try and stay only at Holiday Inn expresses great place to stay clean nice hotel

Easy check in . Clean Rooms

Clean hotel, well kept. Close walking distance to everything.

We had a wonderful stay, the staff was great, clean room with comfortable bed. Delicious breakfast the next day.

Solid hotel overall. Showing some wear in places. Good breakfast and great location. A bit pricey for what we paid.

Friendly and polite staff! Great location near everything. The rooms were very clean but in rough shape. Cracks poorly filled in the ceiling and walls. Uneven floor, squishing and creaking. The bed was inconsistent neither hard or soft throughout. And noisy… poorly insulated room. This recent IHG hotel experience will have me consider other hotels next time.

The room was not cleaned very well, had to wipe everything down myself. Hairs on the toilet etc. The parking lot was a mess with snow that had fallen a day before i even arrived. Hotel was very lax when it came to cleanliness and safety. I won't stay there again.

Location is perfect Quiet time is not observed

Couldn’t check in until almost 4:00 pm when should have been 3:00. Smell in the stairwell. Wasn’t the cleanest.

Our bathroom tile was disgustingly dirty

Check in was very easy. We traveled with family and requested rooms together and they accommodated us. We were very thankful for that. My only complaint was the smell of the rooms. It smells musty or moldy. The rooms were otherwise very nice and comfortable.