Yes

Both reserved rooms were not clean, dirty sheets and bathroom. We didn’t get to our room until late and was too tired to even have to deal with it, which I shouldn’t have in the first place.

There was a sewer smell throughout room.

Clean room and very beautiful architecture. Disappointed that the restaurant was closed at 3:00. I had seen it advertised that it was open until 9:00. Uber to town took 45 minutes because of traffic. This location is not very convenient. The pool was closed too. Not very many people were here so we did have privacy. The hotel aspect was lovely but calling it a resort is an oversell.

Very good service.

Hotel is located beside an interstate highway, where you simply pull over and drive off the edge. Arriving after sunset meant it was pitch black and there was no lights on the hotel. We actually drove past the hotel but were able to drive against traffic on the shoulder’s edge to find a dark opening that led to a large courtyard of the hotel. The superior king was equipped with one room with a king bed, chair and tv inside the entrance and up the stairs on the second level a king bed, tv and washroom. The rooms were cold and sterile with towels for 1 person if their routine was to use one for their hair. The was described up to 4 people but charged roughly an additional 25 canadian dollars for the 3rd adult. Having only one bathroom on the upper floor we had to leave the bathroom light one so our friend could navigate up the stairs without tripping or falling. The pool was closed.

Awesome place

This was such a nice place. It had amazing rooms, a refreshing pool, and excellent staff. I will be coming back!

Beautiful hotel but on the freeway.

The Hotel restaurant and the front desk was great.

Stayed here the night before an early flight out. The complex is nice, but right off the highway and didn't seem to have much around it. The lower level had no air and the frosted glass on the front doors let in lots of light while trying to sleep. We weren't given a remote for the AC unit upstairs. Otherwise, place was huge and in good condition. It was nice finding a place with two king beds.

By far the best hotel in Querentaro around the airport. Been going here for yrs never any problems. My favorite.

Great service

It was beautiful, but the restaurant was closed. It was 2 floors and very elegant.

Lobby is outside

Nice

Quiet little getaway. Great property with great staff. Very kind always.

Booked two rooms. Very nice rooms, however they were extremely dirty with dust. In one of the rooms, the bed was made but the sheets were obviously not changed. Lipstick, wrinkled sheets with body indentations in them and hand towel in bathroom was dirty too. It’s sad because the rooms were very nice, they are just not properly cleaned. I will not stay there again.

I love the place. Close to the airport. Service was outstanding. Restaurant was convenient. I need more towels paper in the bathroom instead of just one roll. Overall good place to staying

The room was HUGE and comfortable. This was a great place to stay near the Querétaro airport. Easy 25 minute drive to the airport.