Overall Ratings & Reviews Hotel el Peñón By Bithotels

If you are wanting to be in a tourist spot that has everything close by, I definitely recommend to stay at this hotel. Not only does it have a lot of shops around and a lot to see but also very clean rooms, with an amazing staff that will help you.

Im giving this review 3 stars because while the service from the staff was generally good, my overall experience was disappointing due to the room situation. I paid extra to book a Deluxe Room, but was given what was clearly a Junior Suite – which is a lower-tier room according to the hotel’s own website. When I raised this with the front desk, I was told I had been given the Deluxe Room, despite clear differences between what I booked and what I received. At that point, I felt either I was being lied to directly or the website is highly misleading with incorrect photos and room descriptions. Either way, it’s unacceptable for a property to advertise one thing and deliver another. If you’re considering upgrading your room, I would recommend double-checking everything before you arrive and taking screenshots of your booking details and the room photos. It’s unfortunate, because the service otherwise was pleasant, but this left a sour taste in what could have been a great stay.

Mi estadía en este hotel fue genial la atención al cliente muy amable el servicio excelente la habitación organizada limpia muy agradable, el desayuno genial. El hotel en una ubicación cerca a los lugares del centro comercial y actividades volvería a hospedarme de nuevo.

We went on a Friday and Saturday night. Friday there is a nightclub, not sure if it's in the hotel or next to it, but there was no rest that night with the walls pounding from the music, Saturday night was a little less noisy but still inconvenient. We all ended up with bed bug bites. Room was large and roomy, AC was cold.

Excellent location

The hotel was very comfortable and met all of our needs. I would suggest they add some hooks in the bathroom as storage is very minimal. The staff were very friendly and helpful.

The only two things I didn’t like was the breakfast and that the room didn’t have a closet

Excelente propiedad y el personal super atento. Tambien mucha seguridad. Lo unico es que la habitación que me toco carretera estaba al lado de la carretera y el ruido de los carros se sentia muy cerca. Por lo demas, todo bien.

Very nice area, close to great restaurants in El Peñón and San Antonio

My third visit Great staff, friendly and helpful

It was amazing experience and the staff was super helpful. Nice area but definitely be wary at night since it can get lonely after 8pm . Superb Property and Staff !! Give them a raise !! Highly recommend!!

Nice hotel with very basic amenities

Great location and very friendly staff!

Everything is perfect but wifi is aproblem

They couldn’t find my reservation at first, but after calling someone they were able to find it and gave us a nice room, the breakfast was really good and my overall experience was great.

Loved everything about my stay.

N/A

Habitacion inicial asignada tenìa muchos problemas de Mantenimiento (chapas de puertas, cafetera, lamparas...). Agradecemos el cambio de habitación luego de la primera noche. Hotel no tiene parqueadero incluido hay una solución pagando sitio cercano. No hay room service. Las opciones de desayuno son muy limitadas y fruta/jugo todos los 4 dias fueron la misma opciòn. Toallas asperas, nunca hubo toalla de manos.

This a not a luxurious hotel, you will not get fancy toiletries nor fluffy towels, but what you do get is an excellent location and value. My room was big and comfortable, very clean, the bathroom had a great shower and the bed was very nice and comfy. There are many very good restaurants just steps away and everything else in Cali is just a short Uber ride away. The only drawback is that you do hear (at least in my room) street sounds, which did not bother me.

Smelling room, found 2 cockroach in the bath room. Very noisy from street.