Hanoi 20 Hotel and Apartment

Explore Hanoi 20 Hotel and Apartment
8.9
Very Good
From 178 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

9.1

Service and Facilites

8.8

People often mention about Hanoi 20 Hotel and Apartment
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Distance to City Center (16)
Bedroom (14)
Staff Friendliness (13)
Room Space (13)
Family Friendly (12)
Bathroom (12)
Surroundings (11)
Wifi (10)
Soundproof (10)
Hotel Area (9)
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Traveler Reviews Hanoi 20 Hotel and Apartment

Number of reviews per page
20
40
Customer reviews
N***ô
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 day(s) ago
It was a fantastic experience; I'll definitely book a room with them again next time I'm in Hanoi.
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N***n
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8.7
/10
Reviewed 3 week(s) ago
The hotel is located in a very convenient location, close to everything; 5 stars for its location.
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T***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The rooms were clean and conveniently located for easy access to tourist attractions.
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Ngoc T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Good, good price, good service, booking during the week will be cheaper.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.6
/10
Reviewed 14 week(s) ago
The staff were enthusiastic, but one thing that wasn't great was that the old TV wasn't working.
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2 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff were enthusiastic, and the rooms were spacious and clean.
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2 people find it helpful
Huynh G. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Very close to the Ho Chi Minh Mausoleum and the Old Quarter, convenient transportation.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The staff are friendly and very helpful when needed.
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1 people find it helpful
Huynh T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
Everything was fine - except for one problem: there was no one to help carry the luggage to the room. Because we had elderly people and a baby with us that day, we had quite a lot of luggage.
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Hieu N. M.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 42 week(s) ago
Clean hotel, enthusiastic staff. Area near Uncle Ho's Mausoleum, 5-minute walk.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 43 week(s) ago
Good staff service, I arrived early and the hotel supported check-in 1 hour in advance. I went to Hanoi in the rainy season, the hotel lent me an umbrella so I could still enjoy Hanoi. The ceiling of the hotel room was quite low, it felt a bit stuffy. Luckily there was a window so it was a bit more airy. Suggest the hotel wash the small square pillows on the bed, or just leave them out :D
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1 people find it helpful
Nguyen T. B.
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8.5
/10
Reviewed 46 week(s) ago
Temporarily studying but difficult to book a bus during peak hours
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L***e
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8.5
/10
Reviewed 57 week(s) ago
Convenient location, close to many restaurants and entertainment areas, but the rooms are a bit old, but the location is convenient for traveling, so it's okay!
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Valued Guest, Hotel 20 would like to thank you for your valuable experience. In addition, we would like to acknowledge your contributions and we will implement the hotel renovation plan as soon as possible. We look forward to seeing you again soon Best Regards
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thao l.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
Nice big room, good quality, will come back next time
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2 people find it helpful
N***N
icon-origin-TRAVELOKA
6.5
/10
Reviewed 58 week(s) ago
not really comfortable room, without soundproof and safety. the breakfast is also not really nice.
1 people find it helpful
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Tuan N.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 59 week(s) ago
Everything is good - The only downside is that the TV is too old
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Tuan, Thank you for your enjoyable experience at Hotel 20 and we would like to acknowledge your valuable contributions. We are in the process of renovating the room facilities to meet your needs. We look forward to seeing you again soon, Best regards
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N***o
icon-Staycation
Staycation
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8.8
/10
Reviewed 61 week(s) ago
Everyone here is very enthusiastic and lovely, and everything is fine for the price.
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1 people find it helpful
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 63 week(s) ago
Located right near the station, near famous places, convenient location, right on the culinary street, enthusiastic support staff, clean, tidy and airy room, just the equipment in the room is a bit inconvenient, otherwise it's ok, reasonable price with quality
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1 people find it helpful
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Tuan N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 63 week(s) ago
Central hotel... clean, Le Tan is enthusiastic. The minus point is that it's 2025 and the old TV is too worthless. Hotel
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1 people find it helpful
T***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 63 week(s) ago
The receptionist was very helpful when checking in early. My mother was satisfied with the accommodation. Thank you to the hotel and staff.
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