Overall Ratings & Reviews Hotel Rincón Real Suites

Place was quiet but the amenities were not good. We were given half a toilet tissue roll. Hot water took a while to come out.

Good

I liked the location.

Cons: Heating was not working, the room was cold all the time. Blinders and curtains in bad state. Not enough toiletries for the number of guests. Pros: Location, walking distance from main square, restaurants and museums. Free parking on site.

The hotel fell short of my expectations. It differed from the images. The door lacked security, there were cracks in the walls, and an unpleasant smell was present.

Ok

.

Unfortunately this place it’s not what it seems online. This place needs to be updated. Everything looks old in the inside. The carpet it’s smelly and makes the whole place smell pretty bad. I suffer from allergies, due to the smell I had a hard time breathing. It’s missing a lot of essentials like, mirrors, trash cans, iron, iron board. The only good thing about this place is that is in downtown and everything is walking distance other than that I am pretty disappointed. This is my first and last time staying in this place.

Location was great as it was walking distance to everything we wanted to see downtown. However, the hotel was older. My room had broken lamps, non-working bulbs, and free breakfast was very limited.

The hotel is ok , well located , very close to shops , restaurants, the main plaza and the Constitution corridor, a nice complimentary free breakfast , the staff at the restaurant are very nice and helpful , the free parking is also good, my room didn't have a complimentary water bottles , or toiletries or toilet paper , I stayed at the hotel for 5 days and I really didn't like at check out time the front desk staff sent the housekeeper to check my room for anything missing , like if I was going to take the raged towels or something as a souvenir , I have stayed at many really good hotels in US and Mexico and never had this inconvenience before, this one that doesn't compare at all , they made me feel like if I was a crook or something , very tasteless from the management part

Not thing bad service

Very nice overall impression of place. Our room was nothing special, but the staff was really friendly and helpful, the breakfast had some nice surprises, like peppers and zucchini. The best feature was the pool. It was lovely and heated and there were lounge chairs nearby.

Location was ok, but still noisy until very late.

The first room was not designed for an 83 year old person. My mom needed a bathroom designed for people her age with security hand riels and higher toilets. The second room was better

Properly is not like showing in the pictures. Dirty walls and broken door knops

Property was pretty run down. Rooms were not too clean and outdated. Door on the room did not seem very safe. The staff was mostly nice but some of them were too focused on their phone.

The staff go out of there way to help you in any way shape or form

The property is completely different than the pictures showing the bedrooms, carpet is gross, walls are dirty, fan is hold with cardboard, air conditioner doesnt work, price is high and the manager is arrogant, please do not stay here.

Muy bonito hotel y todo está cerca que se podía ir caminando uno me encanto

Poorly maintenance in the room walls arrown the bathroom wet water leak