They are listed to have an airport shuttle and a cruise port shuttle, which was the main reason I booked here, but THEY DO NOT! There is no way to speak to anyone before your arrival. All phone prompts tell you to email. I emailed 3 times and NEVER heard back from anyone. Terrible customer service. They say they offer free breakfast and dinner but fail to tell you that you have to sign up for the dinner several hours before or you can’t eat. The breakfast is just sugared cereal and bread for toast. I don’t eat sugared cereals. Saying they offer a continental breakfast and only offer that is NOT a continental breakfast. I purchased a private room but had to walk through a room with 6 beds to get to a door with a small hallway to reach my “private” room. Room was dingy and filthy. Know that a police cruiser is permanently stationed right in front of the Hostel to keep an eye out on the permanent residents who live there. Terrible. Buyer beware. If you don’t mind staying in squalor then stay away.