I love this place. I make a point of staying here every time I travel to UK via London airports - even if my trip is to Wales, I always stay here first night; it’s close to lots and a good chance to rest, and the staff have always been so so friendly and amazing, every time

Nice hotel. But £10 charge to park was a bit strong, especially when there’s a car park next door which is free on a Saturday night, which they failed to tell me.

Room exactly as requested. Family room. Middle of busy centre.

Staying here was amazing. I only stayed a day, but it was close to the airport and close to the train that led to downtown London. Definitely will stay here when I come back.

Most disappointing place I have been to worst pillows and not enough either I did mention my wife was disabled and partially sighted paid for breakfast but couldn’t get any as it was past breakfast time despite mentioning my wife’s disability not enough toilet roll or shampoo no milk available in the room to make tea, one cloth hanger Someone really needs to inspect the rooms I thought it was reasonably priced but it cost me more than a room at the Hilton which was 75.00 this cost me 76 pounds and I had to pay for parking as well I think I should get a refund for the breakfast I paid for but never got.

The location is in a bit of a strange place and could be easily missed but I got there.

Much better than a prem inn or travel lodge and much cheaper

After traveling to UK from the US, exhausted, and just wanting to sleep for the day before continuing on our vacation we paid the early check in fee to a very dirty room. The TV didn’t work either when we addressed this to the staff they were kind and responsive. We informed them that we would be leaving for a while to explore so if someone could clean the bathroom and fix the tv that would be great. No one ever came for either. I work in hospitality... it wasn’t a great start to our vacation, and I’m very disappointed, great customer service, bad on responding to the needs.

I like that it’s not right in London nearby st cheap prices, and a cheap and fast train ride into London stations - the staff are very kind and helpful

Older property and small but well kept. No complaints. Allowrd me to check in early morning

Nice hotel with a clean and updated rooms. They've also incorporated a lot of eco-friendly features which we really appreciated. My only complaint was the location, so if you're staying here in hopes of having easy access to the airport, beware. There's no underground stop near the hotel nor are there any shuttle services offered. It's about a 15 minute uber ride, so not horrible but not what we were expecting with it being considered an airport hotel. The front desk was always very helpful and polite, but breakfast is only served from 7-9 so if you're catching an early flight, you're out of luck.

I like that the room had space, even though I checked in late, the staff was there to greet me, extra pillows, the staff was pleasant, close to the shopping area to get grocery. It was close the Heathrow airport. There was no hand soap in the room, no iron, iron board, the trash can was broken in the bathroom. I slept well,

Car park is £10 extra Breakfast no included - both of which are not clear when you book or are detailed on confirmation

Everything was alright cleaning was okay except Sunday they didn’t clean

Very friendly welcome and helpful at all times, to be recommended

Comfortable bed and clean, OK for a night near the airport. drew reception person's attention to the curtains in our room. they needed attention.

It was good enough for staying a couple of nights. Quiet zone.

The staff was very friendly and attentive and checked us right in. They ordered us a cab for the next morning which really helped.. However we needed the hair dryer in the morning and the one in the bathroom did not work. Thankfully we were given another one fairly quickly. The location was less than desirable and construction was going on just below our window waking us up early. The shower was nice but the floor was quite slippery so we had to be careful. Also the light above the sink did not work. There was no complimentary breakfast in the morning. We would have had to pay $16 for 2 of us which would be a little steep. It is fairly close to the airport which is why we chose this hotel.

Average hotel, room was ok.

Excellent staff service. We enjoyed a great dinner as well.