Overall Ratings & Reviews Home2 Suites by Hilton Rochester Henrietta NY

Rooms were a good size. Shower handle in the restroom fell off and needs repair. The bathroom door lock also did not work and needs repair. Loud group staying in the same hallway interrupted sleep all night long continuing through until 6:30am

Large rooms, good condition, for the price

Called front desk multiple times about the noisy neighbors. The walls are paper thin. They started with night club music at 9pm and its still going at 3am with loud conversation, laughing and music. Called front desk again and asked them to find them a conference room for their all night meeting.

Convenient and clean

We had 4 rooms and 2 of our rooms had leftover guest clothing in the drawers. Carpeted area was not cleaned properly. Overall it was a decent stay but we would not return. Breakfast was cold and eggs obviously old.

Noisy because of thin walls. Dirty carpet. Hallways smelled like pot.

We enjoyed the stay

NA

In town for a hockey tournament. Nothing fancy but it did the job. Ok for the price.

They gave us a room that was not what we paid for. The room was dirty, outdated, and not the right size for us. We cancelled the room and left.

Terrific experience and helpful staff

Good

Loved the size of the room. Excellent buffet breakfast. The area around the hotel is so depressing. It epitomizes the worst of the USA. No reason to visit or stay here unless you have to.

We had a great time staying at the hotel for two nights. It was super clean and the location was perfect, right near everything we needed.

Really nice place to stay. Was clean and comfortable. Staff was very nice. I had a first floor room and the floor was cold but it was 9 degrees out, so not totally surprised. I'm sure the upper floors were fine. The heat worked great so you didn't notice it unless you had shorts on or no socks. It was a comfortable weekend away from home and I'd stay there again if in the area.

We enjoyed our stay, however our neighbors had a dog that bark throughout the night. I feel that people with animals should stay on a separate floor from guest without pets! Other than that everything was fun and ALL the people at the front desk was helpful and kind. Great customer Service skills!!!

Good clean

Beautiful property, and spacious rooms

The worst Home2 Suites I had stayed. Lack maintence, vent covered with dust, some kind of green soap sprayed on the floor near the vanity counter, hairs in vanity drawers and shower.

Very accommodating for a family with young kids.