The property was situated on a beautiful beach. The resort itself is a little old, but maintained well. It was early season, so we had a few issues when asking questions from staff members and getting different answers every time. All, in all this hotel is on an amazing beach.

The most horrible travel experience I’ve ever had 8 of us planned this trip together as family reunion The rooms were so moldy and dirty that my brother and his fiancé had to leave before midnight they couldn’t even sleep in the room. The mold smell made them so sick. My personal room of the other three had the mold, but not as bad as the other two so my daughter-in-law and my two grandchildren and my friend we all slept in my room Prior to this, we all went to the front desk to describe our problem and a room attendant with a bottle of Febreze came to spray the room. How is it supposed to kill the mold? We went back to the front desk again, explaining our concerns with the mold and they said they’ve already upgraded us. This is not true. Our room has not been moved. The dining experience is hard to find the words, the lunch menu, which looked lovely. We all went to order our lunch and they were told they only have pizza available then we went to order cocktails and then we’re told they don’t have the ingredients to fix multiple bar requests After still trying to change our rooms, we thought well let’s go to dinner. Only a buffet was available. The food was cold. The meat was dry bugs in her water. Glasses, disgusting is the only word I can think of. I have never seen such a lack of concern for your This is definitely not a property I could ever recommend I’ve been in the hotel business many many years and this was an experience. I’ll never forget.

Is good for family trip

Room was not very nice, buffet was was ok but crazy, server was not very friendly, beach was nice.

Great beach, easy to get to. Great entertainment and club staff. Reception staff not so helpful. But all in all great experience would do again.

The property is beautiful and well maintained. The rooms are a bit dated. The beach shuttle was amazing, and the beach itself too. The pools are wonderful and the entertainment is great. The staff are super friendly and helpful. The only negative was the cleanliness of the room. It would get serviced everyday, but the sheets didn’t get changed the 4 nights we were there. They also don’t seem to vacuum the floor which became really annoying as we had been to the beach and the sand built up and was in the bed and all over the floor. The other negative is the hand wash, it’s some eco friendly thing but doesn’t really work.

The staff is very friendly, guys from aranzos, camara team, entertaining team and receptionist very kind and helpful

Beautiful setting with a large pool and close to beach. Access to beach is quick using the shuttle service. Food was fabulous with a huge range of options, from traditional to a wider selection. Fish selection was especially good. Entertainment staff were very friendly and engaging. They quickly made us feel welcome and we enjoyed their company. Very pleased with our spacious double room, especially with two older teenage kids.

It was an amazing stay. We were scared about some of the bad reviews but it was totally the opposite. Every staff were nice and treated us really well.

Mis-sold as a 4 Star. After 20 yrs of membership, I expected better from Expedia in rating the hotel. The room was disgusting with no needs met which was paid for prior to arriving. I advised to cancel. The place is not child or elderly or those with disabilities friendly. The food is awful. Avoid. Only the beach is of value which is free for all to access.

Great property.

Great stay

For the price this is a great place to stay. Half board gets you a buffet breakfast and dinner. Pools were nice, but the music was too loud starting at 4pm. They need to clean the bathrooms better, the tile grout lines in the shower had thick grime on them and the shower floor was slippery.

Avoid at all cost. Not a place u can relax. There is a party from 9pm until midnight. They use big speakers outdoor and very very loud. I took the photo of 9 ppl on the ground and partying without respecting the guests who are about to rest in their rooms. We could not sleep until that loud music stopped at midnight. I don’t understand why they do it coz literally there is very very few ppl who stays late. Majority want to rest. They can turn the volume down around 10 pm but the music continues very very loud. I asked reception and they can’t do anything until midnight. They have no respect for the guests who want to relax and enjoy their holidays. Hotel booking website should delist this type of property. It s not what we paid to get this kind of experience. Avoid avoid avoid this place.

Beautiful property, accommodating And friendly staff, nice meals, clean room, Frequent tram circles the resort, and convenient drive to airport.

Perfect for Calm holliday

Dead insects on the steps leading to my room. Aunts all over the property. Horrible food. Unfriendly staff.

Hotel has beach access but hard to find a free umbrella (unless you pay for their VOI+ service), so ended up going to different beaches on the island. They have a VOI+ service which allows you to stay in the closest lines of umbrellas at the beach, you need to pay extra about 25€/day but this isn't advertised on Hcom hotel description or website. Since it's very hard to get an umbrella at the beach (even though there are free umbrellas at first row), I was told that I couldn't get one so had to stay in the sun. Other families had to drag some seats and stay under a tree nearby! Also you can't join this service on the beach so you have to walk all the way to reception if you'd like to activate it. This is a cheap hotel tactic, all expenses should be disclosed upfront on Hotels.com site or upon checking in the hotel. When i purchased the room I was under the impression I had access to the beach and the chairs, I think it should be made explicit that first row is not included and is extra. Also when I checked in this info wasn’t provided. It’s not about the money but having a secret obscure service when all the beach seats are free sounds like a cheap hotel trying to make some extra money. Also the beds advertised as double beds are actually two small single beds put together, which would come apart in the middle of the night. Cleaning team would also often forget to replace toilet paper, and leave balcony door unlocked (!!).

Hotel need to update in room iPhone charger on the wall. 4* resort like this must have this important charging device for their international travelers who is new to the country and doesn’t know which plug they use. Also, the lack of short staff at the restaurant make our waiting time for our meals to be ridiculously long.. Please hire more staff.

It’s NOT for me!!! The place is too small, with no walkable places to go to! You have to either rent a car or take a taxi which is expensive.