Overall Ratings & Reviews Muong Thanh Grand Hanoi Hotel

Satisfied with the hotel service

Very friendly and helpful staff

Everything was great, nothing to complain about.

Everything is ok. Suitable, just that the food at the bottom is not the most diverse of all the Muong Thanh I have ever stayed at.

i booked muong thanh thợ nhuộm but it happened sent me to Hoàng mai. it maybe my mistake but i got the same oneday before when i booked muong thanh luxury , they sent me to muong thanh grand da nang. i used to book with checking carefully the map but it could not make two mistakes in same biz trip.

Breakfast buffet at the restaurant, the dishes are extremely dirty everyone 🥹🥹🥹

-the location is quite good, because it is close to restaurants, minimarkets, small snack shops, pharmacies and banks -the staff are quite friendly and helpful if we need help -the breakfast tastes ok, but the menu is almost the same every day and does not change

The guest waited too long to check in. The guest can check in at 2pm, but the guest waited until 4pm to get the room.

Saleswoman Phuong supported me enthusiastically.

The restaurant is very hot, the food is sketchy, for such a famous hotel the breakfast conditions are so bad

Ms. Thao has wholeheartedly supported me to book a room, thank you very much.

Ms. Bich Phuong has supported me very enthusiastically. I thank her.

Bich Phuong enthusiastically supported me in getting a room

Seeing the good reviews, when I had a work schedule in Hanoi, I booked a room here. But I was quite disappointed because after booking and paying in full, I received a response from Traveloka that the hotel said there was a mistake so the room I booked was no longer available due to a system problem and currently the hotel also had no more rooms to support me to change the room. There would be nothing to say if the hotel was really out of rooms, but when I used another account to check the room, the hotel still had the room type I booked but at a higher price 😂 It's quite disappointing if a 4-star hotel has such unclear service, is it because I booked a cheap room so the hotel canceled the reservation or something???

Good hotel, nice, cheerful and enthusiastic staff, support customers to change rooms comfortably. The room view from the back is nice, airy, the bathroom is nice, clean, only the bathtub is difficult to contain water because the drain is not tight. The rest is "genuine". The next time I go to Hanoi, I will continue to stay here