Muong Thanh Sapa Hotel

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Overall Ratings & Reviews Muong Thanh Sapa Hotel

Traveloka (124)
Other sources (7)
8.7
Very Good
From 124 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.6

Location

8.9

Service and Facilites

8.7

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Distance to City Center (2)
Accessibility (2)
Staff Friendliness (2)
Variety (2)
Surroundings (1)
Family Friendly (1)
Check-in/out Time (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
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Traveler Reviews Muong Thanh Sapa Hotel

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40
Customer reviews
Nguyễn H.
icon-Staycation
Staycation
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8.4
/10
Reviewed 3 week(s) ago
The staff were enthusiastic, the rooms were clean, the location was near the lake and the night market, making transportation easy, but the breakfast wasn't very varied.
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Accommodation's Reply
19 Sep 2026
Dear Mr. Phu, Thank you very much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were impressed with our friendly and attentive service, clean rooms, and excellent location near the lake, night market, and other attractions. Thank you also for your comments regarding the breakfast menu. Your valuable feedback will greatly help us improve our services in the future. We sincerely hope to welcome you and your family back to Sabah again. We will do our best to make your future stays even more enjoyable. Thank you again. Hotel Manager, Nguyen Thi Hanh
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nguyen t. t. p.
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
Convenient location, clean and comfortable rooms.
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2 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you very much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted that you were satisfied with our excellent location and clean, comfortable rooms. Your comments are a great encouragement for us to improve our services. We hope to welcome you back again. Thank you. Nguyen Thi Hanh Hotel Manager
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Linh G.
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5.9
/10
Reviewed 34 week(s) ago
I should have had a great experience, but a few issues left me dissatisfied, so I really want to share them here: 1. The breakfast wasn't varied and the taste wasn't good. 2. I parked my car in the yard and it was hit by falling mortar and bricks from the neighbor's house. 3. The most important issue that I found terrible here: when checking out, the housekeeping department should have checked the refrigerator to see if guests had used any chargeable items and reported it to the front desk. But when they saw items guests had left behind in the refrigerator, they didn't mention it at all. It was my fault for not checking my belongings before leaving, but I consider the housekeeping department DISHONEST for not immediately reporting it to the front desk so guests could come back to retrieve it. Of course, I couldn't go back to get it from the hundreds of kilometers away, but I wanted to share this so the management is aware and can make improvements in the future.
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2 people find it helpful
Accommodation's Reply
14 Feb 2026
Dear Ms. Linh, First of all, I sincerely apologize for the unpleasant experience you had during your recent stay. We regret that we were unable to meet your expectations. We have taken your feedback regarding the quality of breakfast and parking very seriously and will incorporate it into our services. In particular, we have forwarded your suggestion about the interdepartmental coordination process for checking rooms after payment to the management team. We will continue to improve our lost property handling procedures, focusing on transparency and efficiency. Thank you very much for your valuable feedback. We hope to welcome you and your family back again. We will strive to provide you with even better service. Thank you! Nguyen Thi Hang Hotel Manager
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N***n
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8.5
/10
Reviewed 63 week(s) ago
The receptionist was very friendly and supportive, the hotel has a nice location, convenient to travel, standard room, not too special but fully equipped. The soundproofing is not very good, the room next door had children playing so I couldn't sleep in my room. However, overall the experience was quite good. I might come back next time.
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Accommodation's Reply
24 Jul 2025
Dear Sir/Madam, We are very pleased and excited to know that you had a satisfactory vacation at our Muong Thanh Sa Pa Hotel. On behalf of the hotel management, I would like to thank you for your compliments on our service. This is a source of motivation for us to further improve the quality of our service, to bring our customers the best experiences. Thank you for your comments on the soundproofing of the hotel rooms, we have noted the information and will make adjustments in the future. Once again, thank you and we look forward to welcoming you back to Muong Thanh Sa Pa in the near future. Sincerely, Nguyen Thi Hang (Ms.) Hotel Manager
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Vu Hoang N.
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Staycation
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8.5
/10
Reviewed 88 week(s) ago
Staff are happy and enthusiastic, everything is fine.
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2 people find it helpful
Accommodation's Reply
01 Feb 2025
Hello Mr./Ms. Vu Hoang N, Sending you greetings and best wishes from Muong Thanh Sa Pa! We sincerely thank you for taking the time to share with us your experience at the hotel. We are delighted that you and your family had a wonderful stay here. We look forward to welcoming you and your family back soon. Best regards, Nguyen Khac Hanh (Mr.) Hotel Director
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Dwiputranto N.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 129 week(s) ago
Bath room floor is slip, breakfast is good, but you will be charged for early check in without additional services.
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Accommodation's Reply
04 May 2024
Dear Dwiputranto Nugroho, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the breakfast. Your compliments will be passed on to our culinary team. We apologize for any inconvenience caused by the bathroom floor. The safety of our guests is a top priority, and we will address this concern immediately to prevent any future occurrences. Regarding the early check-in fee, we strive to provide clear communication about additional charges. We regret any misunderstanding and will review our policies to ensure our guests feel fully informed about any extra services. We appreciate your comments as they help us to improve our services. We hope to have the opportunity to welcome you again and provide a more seamless experience. Warm regards, Ngo Van Linh (Mr) General Manager
Nguyen T. K. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 134 week(s) ago
Tôi đã có một trãi nghiệm đẹp và đáng nhớ ở Mường Thanh
2 people find it helpful
Nguyen T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 145 week(s) ago
The hotel is clean and comfortable. Friendly, enthusiastic staff and very detailed instructions. Hitting girls 10/10.
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3 people find it helpful
Accommodation's Reply
30 Dec 2023
Welcome Guest! Thank you for booking a room at Muong Thanh Sapa Hotel and taking the time to write a review about your experience after staying at our hotel. We are pleased to know that you had a pleasant and comfortable stay with the services provided by Muong Thanh Sapa Hotel. We are also very grateful for your positive comments, which have given our staff the energy to continue to serve even better for past, present and future guests. at Muong Thanh Sapa hotel. We hope to welcome you in the near future. Best regards, Ngo Van Linh (Mr.) Managing director
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Linh G.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 148 week(s) ago
Not very satisfied! Yesterday while I was sleeping, the hotel arbitrarily opened the room door and told me to add more noodles. This morning, while I was sleeping, I called down to drive the car somewhere else, and later called again to ask what time it was to clean the room. Really tired!
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1 people find it helpful
Accommodation's Reply
08 Dec 2023
Hello Ms. Linh Giang! Thank you for booking a room at Muong Thanh Sapa Hotel and taking the time to write a review about your experience after staying at our hotel. We are very sorry for the problems you encountered that caused your vacation to not be as expected. We will seriously check and fix these issues so that they will not happen again in the future. We also greatly appreciate your comments to help us improve our services, to bring the best experiences to our customers. We wish Ms. Linh Giang lots of health, luck and success, and hope to welcome Ms. Linh Giang in the near future. Best regards, Ngo Van Linh (Mr.) Managing director
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VO THI K. T.
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9.1
/10
Reviewed 160 week(s) ago
The staff is cheerful, enthusiastic, friendly, the hotel is clean
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2 people find it helpful
Accommodation's Reply
05 Oct 2023
Dear Guest, Muong Thanh Sa Pa would like to send our thanks and best wishes to you! Thank you for taking the time to evaluate Muong Thanh Sa Pa's services. We look forward to welcoming you on your next visit to Sa Pa Best regards Manager Ngo Van Linh
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VU DANH
icon-origin-TRAVELOKA
8.5
/10
Reviewed 171 week(s) ago
Phòng giống hình, bữa sáng rất ngon
2 people find it helpful
Accommodation's Reply
05 Jul 2023
Welcome Guest! Thank you for booking a room at Muong Thanh Sapa Hotel and for taking the time to write a review about your experience after staying at our hotel. Wishing you a lot of health, luck and success, hope to welcome you in the not too distant future. Best regards, Hotel manager Dang Xuan Trung (Mr.)
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Dinh
icon-origin-TRAVELOKA
9.1
/10
Reviewed 203 week(s) ago
Phòng sạch sẽ, nhân viên nhiệt tình, chu đáo.
4 people find it helpful
Accommodation's Reply
05 Dec 2022
Dear Guest Thank you for booking at Muong Thanh Sapa Hotel and for taking the time to write a review about your experience after staying at our hotel. Wishing you a lot of health, luck and success, hope to welcome you in the not too distant future. Best regards, Dang Xuan Trung (Mr.)
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THU M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 204 week(s) ago
Tuy mặt tiền của khách sạn không hỉu sao bé thế, nhưng mọi thứ bên trong rất rộng rãi và ok.
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Accommodation's Reply
05 Dec 2022
Dear Guest Thank you for booking at Muong Thanh Sapa Hotel and for taking the time to write a review about your experience after staying at our hotel. Wishing you a lot of health, luck and success, hope to welcome you in the not too distant future. Best regards, Dang Xuan Trung (Mr.)
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VU THI T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 204 week(s) ago
Khách sạn bình thường không có gì đặc sắc, ăn sáng cũng bình thường nếu không phải nói là sơ sài, lưu ý mọi người trả phòng đúng giờ không bị phạt thêm 30% giá phòng. Vòi xịt vệ sinh gây khó chịu khi không tắt được bình thường, dùng mà hết hồn. Được cái nhân viên có giúp đỡ cho mượn đồ khi cần, thái độ nhẹ nhàng vui vẻ. Một lần là đủ.
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2 people find it helpful
Accommodation's Reply
05 Dec 2022
Dear Guest Thank you for booking at Muong Thanh Sapa Hotel and for taking the time to write a review about your experience after staying at our hotel. Wishing you a lot of health, luck and success, hope to welcome you in the not too distant future. Best regards, Dang Xuan Trung (Mr.)
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Mỹ Linh
icon-origin-TRAVELOKA
6.7
/10
Reviewed 222 week(s) ago
I arrived in Sapa early to meet another receptionist who quoted another early check-in price, later one of the receptionists quoted another early check-in price, the bathroom smelled quite bad from the sewer pipe, it felt uncomfortable.
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7 people find it helpful
Le Thi M. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 224 week(s) ago
Clean and spacious hotel. Friendly staff, good breakfast.
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2 people find it helpful
Ngo T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 225 week(s) ago
Will come back here. The manager is very funny
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1 people find it helpful
Ngo T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 227 week(s) ago
Muong Thanh Sapa right on the lake, quiet, fresh air, no noise! Extremely friendly and fun staff, enthusiastic manager! The food is not so much like some other provinces, but it's still very good! When you need support they are very enthusiastic! Score 10 points (especially the mango peeler for me) I bought a mango without a knife, the hotel does not lend a knife according to regulations. She is very happy to help me too!
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2 people find it helpful
Pham T. B. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 238 week(s) ago
Nvien hotel is super enthusiastic. I put the wrong date, still very dedicated to help change the date
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Accommodation's Reply
28 Mar 2022
Best regards, Phuong, Thank you for booking a room at Muong Thanh Sapa Hotel and for taking the time to write a review about your experience after staying at our hotel. We are very pleased to know that you had a pleasant and comfortable stay with the services that Muong Thanh Sapa Hotel provides. We also thank you for your positive comments, which have given our staff the energy to continue to better serve our past, present and future guests. at Muong Thanh Sapa Hotel. We hope to welcome you back in the not too distant future. Best regards, Dang Xuan Trung (Mr.) Managing director
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Anh
icon-origin-TRAVELOKA
9.7
/10
Reviewed 240 week(s) ago
Clean and cozy hotel. Delicious food. Enthusiastic staff. Will come back if come to Sapa
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4 people find it helpful
Accommodation's Reply
28 Mar 2022
Best regards Thuy, Thank you for booking a room at Muong Thanh Sapa Hotel and for taking the time to write a review about your experience after staying at our hotel. We are very pleased to know that you had a pleasant and comfortable stay with the services that Muong Thanh Sapa Hotel provides. We also thank you for your positive comments, which have given our staff the energy to continue to better serve our past, present and future guests. at Muong Thanh Sapa Hotel. We hope to welcome you back in the not too distant future. Best regards, Dang Xuan Trung (Mr.) Managing director
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Number of reviews per page
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