Overall Ratings & Reviews West Lake State Guest House

The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.

It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.

Have the most beautiful west lake view. Will definitely stay again.

This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!

I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.

The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).

Perfect location and outstanding service.

Unique garden like setting. Nice rooms; would even be nicer with larger (more modern) windows.

Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.

Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.

Excellent location, a nature dreamland Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied

Amazing location - it’s part of the west lake. No need to go out to the lake at all!

Beautiful grounds in good location. G20 was held there. Very interesting.

Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.

Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.

It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.

A great place with perfect service! Garden, food, lake, and etc. Perfect!

It is an impressive hotel. The service is impeccable too. It is in s more secluded area, which we really like.

很棒的酒店，装修非常老干部风格。但是细节处还是体现了精致，有入住水果（当季，且不止一种）为了防蚊很贴心的给了青草油➕风油精。环境没话说，不可能找到其他那么棒的自然景观。早饭，是所有酒店里我吃到最棒的！九曲红梅做的茶叶蛋！

Hotel was well maintained, very clean and conformable. The garden was amazing and worth the time to spend in it. Breakfast was very good with lots of variety.