Was pretty good, nice location

Too crowded for my taste. Hotel needs to get rid of those hard rock mattresses

Super great location . Breakfast very good . Front desk agent courteous

An uncomfortable issue repeatedly with the access cards for the elevators. We needed to go and verify them at least twice, two days straight. A small annoyance but something to verify internally to improve the experience.

nice

nice

Good job

If you have nothing good to say don't say anything

Es un buen hotel, el personal es muy amable y servicial, el desayuno muy rico y muy buena fruta con yogourth y granola y algunos topins. Los jugos no son muy buenos pero esta bien para la ocasión. Muy limpio el hotel y muy céntrico,

The toilet was clogged. I was tired and decided not ask for a different room.

Es un buen hotel, el staff fue muy amable😄 pero la habitación es muy muy pequeña

Hotel staff came knocking at our door at 10:30 p.m.. We were deep into our sleep since we had an early flight the next morning. He did not announce who he was or what he wanted. We thought it was someone that was drunk and was looking for their room. We told him this is not your room and did not open the door. He then called the front desk and it turns out he went to the wrong room. I called the front desk and they apologized. However, this is a critical matter that needs to be looked into further. The staff needs to receive more training and announce who they are. They need to be mindful of people sleeping. This is a real safety hazard. For this reason, I am not sure I would stay here again.

Very good location clean room and comfortable beds

Great location

Rooms are clean and staff does a great job in cleaning room and bathroom. The lobby ok, the staff is good. Location near most of the historic buildings and sites. Great MetroBus transportation.

Staff was great

Great location

Great.

Muy buena ubicación

Excellent customer service by the front desk. They made our stay very pleasant and they were very attentive. We had a bad experience at another hotel outside of CDMX and when we we arrived at One Ciudad de Mexico Alameda it was amazing to be greeted by our name. The breakfast was delicious and it was nice to meet other travelers. Thank you for making us feel like at home.