Overall Ratings & Reviews Ventanas al Mar - Adults Only

The view was amazing. But the room lacked certain comforts and cleanliness for the price. No tv, no fridge, dirty bathroom and shower. The power also went out multiple times during our stay. We also had no air conditoning until after 9pm. When you pay thar much for a room you should be able to have AC on demand. And with the power outage, we didnt have any AC until like 11pm. They also were going to make us pay for bottled water, and my aunt complained so we didnt have to pay. No other hotel i have stayed at in cozumel made us pay for water and was always give as complimentary. Staff was great. Food was great. Bike rentals were good. Scenery good. Pool was nice. Hotel room, unclean, lacking in certain comforts you would expect for a $300 per night room. Not sure i would reccomend staying here. Although beautiful, price is too high for what you get.

I really love this place. Even though is in the other side of the island, the peaceful atmosphere, the sound of the ocean and the stars in the night sky makes it a great place to stay.

This is a spectacular place. The views are just beautiful. Our room was spacious and beautiful. The beach could use some cleanup. The decking by the pool needs some repair. Great stay!

My wife and I stayed in room 22 for three nights. We were generally pleased with our decision to stay here. This is a place to get away from the crowds. But not to be pampered. Some guests will love this. If your idea of a vacation is to be pampered, this may not be the place for you. Since this is the remote side of the island, most know this already. Pros: The atmosphere is very chill. "adult only" helps with that. The friendly staff always aimed to please. The sandy beach delivers nice ocean to swim in when the winds die down. The restaurant has a nice menu and can be very good. Also very pretty in the evenings and felt comfortable. Views from our room were hard to beat. Room was clean. Pool was clean and pleasant. Cons: Rooms are very basic. Bathroom small and basic. The small pool can get crowded if everyone came at the same time. No bathroom in the common area. If we needed one, we had to return two flights to our room Uggh. (lower floors are better to have). The hotel seems to be run with a skeleton crew. And at peak dining hours, it showed. We often waited longer than we wanted, for drinks or for our food. The effort was always sincere, but with only one server, it was difficult. Quality of food lacked consistency. One night, the pasta was fantastic, the next night, it was not. The tortilla soup was the same. Best I ever had on Monday. What the heck...on Tuesday. We had a rent car and we needed it. All in all: a great place!

Never stayed at this property. I canceled weeks before staying at this property. I don’t understand why you’re company won’t issue a refund and leave me alone.

Loved area. No coffee til 8. Had to make a reservation time to eat and place our order and our order came out wrong, but it was beautiful wonderful quiet and relatively empty right on top of the ocean.

Dinner needs to be as good as it used to be.

Location is amazing! Very quiet, no tourists, own beach, rooms directly overlooking the water. Omar greeted us upon arrival and was very helpful, always making sure we had everything we needed! Miguel was the MVP of our trip!! He went out of his way to be sure we were taken care of, spoke and understood English, served us snacks and drinks by the pool. Pool warm and clean, nice loungers on the beach and poolside. Between ocean breeze and fan we never had to use the ac. We loved it at Ventanas!

Absolutely loved our stay, from the peace and quiet to the beauty of being on the ocean, to the friendly and welcoming service!

Great get away

Beautiful natural location with friendly cooperative staff serving good food

This is our second time staying here. It is the opposite of what you will find on the other side of the island. In the best way. It is quiet, private, secluded, and has excellent service. The food is delicious and reasonably priced.

I’ve never left a negative review before but I feel like I have to be honest. The photos of this property are very misleading. It is very run down. There were multiple windows to condos that were boarded up with ply wood. The bannisters on the stairs leading up to our room were broken off. When we checked into our room, one of the beds had the sheets and comforter balled up just laying on the bed. The toilet had urine in it. When the AC finally kicked on at 9:15, it took hours to cool the room down. I also developed some safety concerns immediately. I was on this trip with my mom, who is in her 50s. She tripped on uneven walkway areas twice, falling both times. The sliding door to our room didn’t lock. By the time all these issues were apparent, it was late at night so I waited until the next morning to try and find staff to raise my concerns. I couldn’t find anyone. There’s not really a front desk or lobby area. I tried messaging them on their what’s app contact and got no response. Given the safety concerns, we checked out. I requested just a partial refund through Expedia, who checked with the property, who declined. We were very disappointed but were able to find a condo that was much safer at another property.

Beautiful area! Very remote. Staff was friendly and helpful. Perfect place to relax since it it away from everything.

Beautiful setting, very peaceful. A place to completely relax

Located on west coast, on ocean, so soothing.

Had a wonderful time. The views and the service were all superb

They working on the upstairs units from an earlier hurricane so the hotel was pretty much vacant. I forgot I paid for an upgraded room with a refrigerator. When we checked in nobody said anything and the refrigerator wasn’t plugged in so we didn’t use it. Last day management said we had the upgrade and all I had to do was plug the refrigerator in. I would have used it if I knew that. All the employees were super nice.

Beautiful and away from everything. What a perfect place to relax, unwind and enjoy. The staff is awesome, the food was delicious and the location was beautiful. Had a wonderful visit.

We were traveling with my grandparents and one is on oxygen but it does not say that anywhere on listing so we went and explained we have to have electricity for her to breathe. They do not answer the phone so i drove 30 mins there n spoke to Miguel n he said no problem but $400 n didnt stay is outrageous!! I have seen other hotels that are honeat about the lack of electricity but unfortunately this hotel is not.