Reserve a room on the first floor next to the cabana pool, room 2106, but the hotel took the room as a Family on the first floor, which did not mention that the room booked has stairs in the room at all Which has another room with a door down to our room Check-in date at 18.00, we took the card to open the room, but it turns out that the room is locked from the inside by using a U-shaped shaft to prevent us from entering the room. Therefore followed the staff to see It turns out that someone came down to unlock the lock from the top room. Then our girlfriend went up the stairs to see the room upstairs with a bag to turn on the lights, thinking that he would probably walk down to our room The hotel says that the upper level is Chinese. Then why not lock from our room? Who would dare to sleep, reserve, not cheap Finally, we insist on changing rooms without a pool. We are scared. If sleeping, then someone comes down to our room? Who would be responsible for security? Very bad. If you have a 2-story room for Family, you should stay on both floors, not dividing it into daily rooms like this. Then this hotel has a door through the room next to it Meaning not knowing where it is good But it's not good that a stranger can come into our room. Room 2106, where we have turned on the air, turned on the TV. We asked the staff why it turned on. They responded that they saw that the customers would stay and therefore opened it for them. But the TV, it should be open in front of the hotel Not a cable TV channel Because the room that we changed to sleep Turning on the TV is the first channel of the hotel and there is not any air conditioner on. Should improve Not just selling the room One time Won't go to sleep again And will announce to inform other people not to go to rest as well. The walkway has garbage, wet lifts, people playing in the water walk in No protective napkins The housekeeper parked the wheelchair in the morning walkway. Looks like a slum. Not like a hotel at all