Overall Ratings & Reviews Residence Apartments by Hotel du Commerce

Overall looks ok. But a little inconvenient that the reception of the hotel is located a block away. Some issues with the unit I stayed, the dishwasher doesn’t work, the remote control of the TV had no battery and the coffee machine wasn’t working properly. The main entrance door is a bit tricky to open. But putting these inconveniences aside, it was a good experience.

Quiet, comfortable apartment conveniently located. Access to all the sites in Basel are easily accessable, either on foot or using the trams stops just steps away. The apartment was spacious and included all the necessary amenities. We particularly appreciated the in-suite laundry after being on the road for some time. Check-in was easy and the staff were very nice and extremely helpful. As eating out in Basel can quickly add up in cost, the kitchen and nearby grocery store were convenient. Highly recommend!

The place was decent. Nothing special but good value for the price. It has advertised a rooftop terrace which I thought was private. It turns out it was just a shisha bar located on the roof of one of the buildings that contained the hotel. The property is spread across a number of buildings stretching down the street. We also had an issue with our keys one night when we came back they would get us into the building but not into the room. Had to go to reception and call someone to sort it out. Thankfully they have spare keys that can be retrieved after hours if needed.

The apartment was very confortable. Large bathroom. Good kitchen. Good location. We like the daily housekeeping. Also the fact that have the refrigerator, iron and hair drier was very convinient.

the apartament is located 700 m near the center of Basel, if you want a clean accommodation, you should definitely try this property!

The accommodation was perfect for us. Clean and comfortable, with a HUGE shower, and such a bonus to have a fridge, freezer and microwave. I must especially mention the lady on reception - she could not have been more helpful with local knowledge, suggestions, vouchers to use the trans for free and her English was impeccable. We would certainly stay here again.

Very seldom leave negative reviews however i am really annoyed about this hotel. Booked a large apartment. Described as city views with 2 single beds and a sofa bed. What i got was a cramped small attic room with limited windows and no city view. They had changed my room also from what I had booked to a smaller one with only 1 single bed and a sofa which I had to use as as the second bed for my son resulting in a cramped room as picture. I complained at the time and after. I was advised that my room had been offered to a larger family and the hotel failed to see the relevance that i had actually booked a bigger room. Was also advised that none of the rooms are city view despite the description. Will not be back and avoid this hotel.

We would have needed to cancel our travel plans due to coronavirus, but the property did not show even the slightest flexibility.

The location was very good and the check-in and out went smoothly once you figure it out.

They are very convenient, well located, well equipped and cozy apartments. I appreciate the professionalism of the staff and the service offered by the them. I’m grateful and I am planning to comeback every time possible

Great balance of the comfort and space of an Apartment with the service of a hotel room!

A nice apartment at a quiet area during weekend. Large space can fit 5-6 people. No air-conditioning. Lift to upper floors is available. Cooking utensils are furnished. However, cutlery set is not provided. Funny. Overall is okay.

good apt, washing machine and dryer, kettle, coffe machine, kicthen, all nice pluses, beds were pull outs and stow aways which were reasonable but not fancy, overall not bad

Our stay was amazing the reception staff was really helpful, they provided us with unlimited travel pass in Basel for our stay. Our apartment was clean and had everything we needed for our stay would definitely recommend this place very close to transportation and in a nice area with bars and shopping only 5 minutes away.

Room was on the second floor facing a busy street over a bistro. There was a major renovation being done on the building two feet away, and another building being demolished two buildings away on the other side of our room. Noise beginning at 7am ending at 5pm was unbelievable. Room was OK, however both beds were actually Murphy beds, and there was no room for the kitchen stools as the beds were open by the counter. Nice appointed kitchen and bathroom. Very close to transportation. Would’ve rated it much higher IF they had been honest about the noise BEFORE we arrived. Probably would not have stay there had we known. Luckily it was only a two night stay.

Room adequate but stay ruined by constant noise from workmen in next building & demolition gang 2 doors away. Drilling started at 7 am each day & they worked weekends.

I didn't give a perfect rating to this facility because units don't have A/C system and it was extremely warm when we were there. They provide fans, but it's not enough during warm temperature days.

Nice apartment in a good location! Desk staff very friendly, helpful and spoke perfect English! No AC so we really appreciated the two large fans as apartment was quite warm. We were on top floor and it was +30C outside! Also, skylight windows opened up! Nice outside patio for late evening relaxing😄

This hotel/apartment was perfect for our family of three for a night in Basel before heading to the Swiss Alps. We were able to walk to shops and restaurants easily from the apartment.

Great location. Clean. Front desk personnel very helpful.