Overall Ratings & Reviews Ambassadors Residence Boutique Hotel Chania

Location, staff and facilities are top notch. Hotel itself is not reachable by car, no parking available on site, so difficult to deal with luggage etc. Would recommend but caution on accessibility

Ceramic room - top floor suite was worth the price. The view, size of room, available outdoor space were all top notch! Perfect location!

Friendly & helpful staff

The property is very nice and refurbished well and positioned well in the old town regarding shopping, restaurants and sightseeing The only thing we didn't like was the breakfast option available which was preparing by a nearby restaurant.

The room was very big with lots of light and great temperature. The staff were always helpful. The only thing that wasn’t the best (although good enough) was the breakfast at the restaurant downstairs that was very limited. Thank you for the great stay.

We really enjoyed our stay, The location is excellent. The hotel style matched the area. There are tons of nice restaurantes near by. Because the location, our taxi was not able to drop us by the entrance. We needed to walk a little bit but was not terrible. However, when leaving, the taxi was able to pick up us at the entrance because it was early in the morning and at that time there is no much traffic. Overall, we really like the hotel and the area.

The property is beautiful, with spacious clean rooms. The staff is nice. We had an urban facing room just a few steps above ground level, and the noise level at night made it very difficult to sleep. Lot of people hanging out until 2–3 AM right outside our room. The location of the hotel is great in old town so it’s a trade off. Our flight arrived late at night and the middle of the night check-in turned into an adventure. We had to carry large suitcases down 50 steps to reach the hotel and then carry them up to reach the hotel elevator. Best to have the hotel arrange for airport pickup with a driver that knows the area. Our taxi driver had no clue how to get to the port level so he dropped us off 2 blocks away and 50 steps above the hotel property.

Great location and service . Loved the rooms.

My wife and I had an amazing 3 night stay at The Ambassador’s Residence Hotel. The suite has amazing harbor views, the hotel is on the waterfront in the Old Town so walking distance to a huge array of restaurants and stores. Maria and the hotel staff were extremely welcoming and knowledgeable, setting up restaurant, car, and walking tour bookings and making our whole stay tremendously enjoyable. A really great hotel and experience. Well done!

What a gem! Staff was very sweet and helpful and my room....I took a video and sent it to my friends back in the US. I truly enjoyed this hotel in every way. The complimentary breakfast was TOP NOTCH. I've never had a breakfast so wonderful! My room (Fabric) was absolutely adorable with an amazing view of the water. I slept with my window open all night and enjoyed the sound of the water. 100% book a stay here. As an American used to "chain" hotels, I cannot say enough about this hotel! I will be back and I will bring friends!

The property itself was beautiful. The people who work at the hotel were very helpful. The major issue I had is that the closest parking was a 1/2 mile away. We were not even able to drop our luggage off at the door or close to the hotel. In addition to this the reception area was on the second floor and the stairs were narrow and hard to navigate.

Gorgeous hotel . 5 star service.

Great stay all around and super friendly staff! They gave us a room for an extra day at no cost because our return flight was delayed until late evening - super nice!

Loved everything about our stay. The location was wonderful- near all the sites and right outside the city walls. The decor was lovely and the breakfast incredible- down by the water. Will stay again.

A fabulous hotel, in a prime position on the old harbour

Hotel is in a refurbished ambassador’s home, beautiful decor & view. Staff very helpful. Location excellent to see Chania.

Just what I wanted

Fantastic property. Newly renovated. Staff was extremely friendly and helpful. Paid for a harbor view and got upgraded to a suite with a sun sitting area of windows with a majestic view of the harbor. Even though the city is lively to late hours, the windows and shades provide a very quiet rest. They also have a great arrangement with Pallas restaurant. I paid for breakfast included but all meals are nicely done. Be sure to ask for help with other restaurant reservations - everyone is eager for you to enjoy the best (and let them fight the mean gatekeepers that will always tell you the place is too busy until 1030). Spend more time here - Chania is much much nicer than Heraklion. My one funny issue is that the fancy hardwood platform that the bed is on sticks way out and I massacred my feet and ankles smashing into it multiple times a watch out!!

Amazing butique hotel. Presidential suite where we where had amazing view. Good service and their co.operation with Pallas restaurant makes a perfect duetto

We loved our stay! Staff so friendly and helpful. We were given a free upgrade and had a balcony overlooking the harbour. We enjoyed sitting there to watch the amazing sunsets. Room so comfortable and clean. The Cretan breakfast was delicious, portions are huge. I would definitely come back and stay. The location is fabulous and its not noisy like further along the harbour. Loved our 5 nights here!