There was remodeling in the entire hotel, early in the morning there was banging, drilling, hammering, etc. I was put in an old room, no hand towels, dirty mirror, dirty floor. I had to cancel the rest of the stay and move to another hotel close by.

We found a cockroach in the room

Very clean very nice people but far away from the airport. Low stars cuz the pool is not available

This property was under construction when we arrived. Front entrance was awkward and dirty because of construction We had to pets that added another 700 peso’s to our bill. We expected a pet fee that that is the most we have ever paid in our travelling around Mexico. The parking attendant asked us to buy him coffee for keeping our car safe. It wasn’t a great experience. The room had 1 little bar of soap. 2 shower towels and I hand towel. 1 bottle of complimentary water in the room. No Kleenex no coffee. And breakfast would have cost us another 400 pesos. As o said it was a poor experience for sure!

Unable to sleep due to noise at property right outside my room. Almost like some people were having a party al the way to almost 5 am.

Todo estuvo excelente muy limpio y muy amables las recepcionistas muy recomendable.

Nice property.

It may just have been Christmas parties but the hotel and area were noisy all night. All the rest average and they are pet friendly and didn’t charge us extra for the dog.

Everything was very good

very noisy at night and did not like the room

Was quiet and decent bed! Needs better pillows and the pool was not clean but wasn’t planning to use it anyways. Staff were fantastic

Ubicación, that all

Fairly large room and shower bath the hotel is a little tired but the sheets and bedding were clean water was hot. Most of the staff spoke very little English so know some Spanish When you go. It's a bit pricey for the hotel and area. But there were conventions in the area so I'm sure the price was inflated

Muy bonito esta quedando con su remodelacion ,un lugar céntrico y a muy buen precio

Very friendly staff

Todo perfecto! Los trabajadores son súper amables!

Parking outside

Once I arrive 15 minutes before check-in, I was told that I had to wait until the designated air time, while another family arrived five minutes after and they were checked in. The attendant was not professional in anyway. The service attendant was advised that we did not need room service, as we came back to the room the following day the housekeeping personnel were inside and I told him that we did not request service and right away. She said we’re not stealing anything which was kind of awkward and unpleasant. I don’t see myself staying at this hotel ever again.

The service was good but they were remodeling which put us in the back in older rooms, but it was ok for two dayy

Need a bigger parking area