Mình book giường đơn dành cho 2 người nhưng lại là giường ghép, nằm có lằn nối rất khó chịu

Phòng rộng rãi, sạch sẽ. Nhân viên thân thiện, nhiệt tình

Nhân viên lễ tân khách sạn có thái độ thiếu tôn trọng khách hàng.

The room has a strange texture, not like the picture. The air conditioner is towards the toilet, the bed is very hot. Toilet exhaust fan not working. Overall very bad, not worth the cost. Very poor quality. Won't be back

Phòng sạch sẽ, rộng rãi. Chắc chắn

I arrived at the hotel at about 21:30, due to an accident, my Booking was lost, and I deleted the booking photo again, ok that's ok, I re-booked it right at the hotel lobby because of the price It would be better to book at the Reception, when the book clearly on the app clearly states 【Superior Twin City View】 After checking in, I saw that the room had no window, I immediately went down to report to the Receptionist, then my friend Le Tan said that the Super Twin Room is 𝐊𝐇O𝐍𝐆 𝐂Ó , I said the windowless room was very stuffy and smelly, I asked to change me the room with a window as I booked on the App, the 1 bed room I also accepted. , as long as there is a window, it's fine, the Receptionist said you can't solve this problem and asked me to contact the hotel's Sale myself (this should have been done by her, because the guest is not wrong) ok, I called the hotel's Sale at the phone number given by the Receptionist, the Sales friend after listening to my presentation, the response was that the Hotel side did not post the Sup Twin room, it has a window (sorry, is this problem? must be wrong mine, ok? ) and the Sales friend told me to contact the App side myself (Do you know what time it is, it's already more than 22:00 o'clock) and the Sale friend also gave me a solution: 𝐡𝐲 𝐡 𝐡 𝐩𝐡 𝐩𝐡 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐀𝐩𝐩 𝐧 𝐧 𝐧 𝐧 𝐧 𝐧 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 (while I have completed the check in) I disagree because I cancel it if I can cancel the room now, I can not refund it for me Time to argue with the App, deal with the Human directly is not finished, but tell me to talk to the app, the one who will lose forever will be me (the customer) I do not agree with the way your advice is handled. , and still calmly discuss with her, because I also work in the hotel industry, I explain to her, when there is a problem, if the fault is not from the wrong guest, the hotel should solve it so that the customer satisfied, and I didn't cause any trouble because it was already dark, I just hope to quickly change the room with a window for me, I don't ask for anything more, the salesman told me to wait for your opinion to consult the Manager. Ly, ok I wait, after more than 30 Minutes of waiting, I received the answer: (while waiting for me to check the app again, the Sup Twin room class has been deleted with the word Citi View), and it is confirmed that it is the app's fault. Not yours, because you don't have a Sup Twin room with a window. The receptionist also said that the words on the App 𝐒𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐓𝐰𝐢𝐧 𝐂𝐢𝐭y are for reference only (OMG, that's the same as Hanging a Goat's Head to sell Dog Meat) so if you can say it, I don't know how to argue. Because it was too late and too tired after 1 day of driving, I was disappointed with my room and in my heart felt extremely frustrated with the handling of a 4-star hotel, because I (the customer) was not wrong, I only request to receive the room class I have booked according to the display on the app, if the app is wrong, the hotel side must be responsible for working with the App again, not the Customer, there is nothing to force the customer to bear the disadvantage when the error does not come from the customer. And the fact that you sell and advise customers Check out, complete the room, find the place to stay, is an action to FIGHT CUSTOMERS, so as not to be responsible for the inconvenience when problems occur, complete There is absolutely no spirit to solve the problem when something goes wrong. Sup Twin room 1007 phone can not be used, every time there is a problem of having to run down to the Reception, it is unbelievable that a 4-star hotel can have such problems.

Old room, low-quality buffet, broken phone, staff reminded to check out early when guests were sleeping

The reception is not enthusiastic, the attitude is less than the bve staff

11:00 pm the air conditioning was broken, but the receptionist did not call the technician but he brought the guest to come to the room to repair, asked the technician who did not come up to say that he did not know. Calling people up, then the phone receptionist said to change rooms, while your child was sleeping, why did his head get up? furniture luxuriant midnight call change room? It is worth noting that I did not call the technician to fix it but said that I changed the room, my husband said I did not respect the customers. Where is my master, can I call my boss? That's why I called the technician to fix it, but after 30 minutes of working, my husband tried to unplug the card and then he ran again for about an hour, so every night made 3 busy from sleeping, too annoyed, so 4 stars. The service is not considered good, room 803 everyone. My room is 802 and the air conditioner sounds like a washing machine 🤣

I had a great night out. Buffet breakfast is not really delicious, okay. Coffee slightly diluted.

Surprisingly, the price of the room is too cheap compared to the utilities used, will definitely come back when you have the opportunity to return to Can Tho

The receptionist did not communicate well. Room with insects.

Nice new hotel, near the center, will come back to this place

Bathroom does not have hot water, spilled water on the shower floor, breakfast was boring

There is no power socket at bed, everything is different

My whole family, including adults and children, have good memories at this hotel. My room is the deluxe room, which is more beautiful than the photo, the room is quite large and the view is nice, king size bed. The staff from the front desk and the housekeeping staff were friendly and friendly. Breakfast at the hotel is not too many dishes but the dishes are quite delicious. On the 17th floor there was a pool of butter, and my younger brothers and sisters went to the pool very clean and comfortable. If going to Can Tho will return to this hotel. Highly recommend everyone

Everything is ok there is only 1 problem like this. I know check in hotel is 14h. I arrived at the hotel is about 11:30 am I would like to check in at 13h because I run from Dalat to Can Tho by motorbike more than 500km is quite tired. But the hotel still reported no clean room. Ok, so I'll wait for it. But some people who came after me were allowed to check in. And last Saturday my brother arrived at 11:45 am still check in directly with the hotel. I do service I understand that the hotel priority hotel guests first, other partners are slowly also. And especially the 4th floor has wifi but can not be used. Must use 4g during the entire trip

The hotel is clean and the staff are friendly. Delicious breakfast food.

suitable for business and family travel

rooms are good, massa service is not good and food is good.