Overall Ratings & Reviews JW Marriott Hotel Santo Domingo

Great location for shops and dining options. Unfortunately property was a little run down. Rooms need to be renovated.

Excellent conditions

Check in was slow, the room wasn’t ready when I got there even though it was already check in time. Then they gave me the wrong room, a double bed when I had reserved and paid for a king. They finally changed it after like an hour and a half and gave me the right room but there was loud music in the pool area at 2am that didn’t let me sleep and despite calling the front desk numerous times they didn’t know where the music was coming from. I was only there for one night and it was a terrible experience, I couldn’t rest at all.

Excelente

Hotel was very nice and clean. Staff were amazing and helpful. Veronica front desk manager I believe went out her way to help us rent a vehicle. We ate at the restaurant in the hotel, food was really good and prices were reasonable. Hotel is a little pricey but worth it.

The hotel is located in a convenient area.. The best thing is that this hotel is inside the mall and we thought it was a wonderful idea. The staff and the customer services include the services in general was amazing . Very friendly and nice all of then . We would definitely return to this hotel.

Very good!!

Luis the bar manager a great man

The hotel has the perfecto location. Lots of restaurants to choose from. The staff is extremely nice. The room was incredible with a great view and huge. It had two full bathrooms!

Great location and amenities.

Gorgeous property conveniently located downtown. Staff were phenomenal and accommodating.

Everything was perfect. All the employees are sweet and very nice.

Mi habitación estaba pagada por adelantada y la recepcionista carga a mi tarjeta más de $1,600US cobrándola de forma doble. Cuando se le cuestionó dijo que no tenían sistema. Si mi esposa no se hubiera dado cuenta, me timan más de $1,600US. En adición, te cargan por adelantado a tu tarjeta una cuantía muy en exceso a otros hoteles. Muy caro para lo que es. Hay otros hoteles de excelente calidad, a mitad de precio y algunos incluyen desayuno.

Staff was friendly, professional and the food was great.

This was the worse stay ever very disappointed had blood stains on sheet upon check in. And my friend slipped and fell with water dripping from the cieling. Hotel did nothing to rectify the situation, failed to report incident report and said a manger will contact us never did out entire stay.

Great stay

The staff was great and friendly..

Everything was spectacular but there was a charge to use the wifi.

Our room was spacious and spotless. The breakfast buffet was delicious! The staff was professional, courteous, and kind. We like the hotel’s location and proximity to shopping and restaurants in The Blue Mall.

The best location leaving you with an all in one solution.